Copilot Adoption Associate

ProServeIT; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

ProServeIT is seeking an AI-focused professional to drive Microsoft Copilot adoption within our Canada-based, remote team. The role focuses on preparing people, processes and ways of working for measurable business value across client engagements.

You will lead discovery, develop adoption and learning plans, create training content, and enable users while collaborating with security, AI, and Modern Workplace specialists to deliver integrated client outcomes.

Qualifications

• Degree or equivalent practical experience in a related field
• 2+ years in change management, adoption, business consulting, digital transformation, learning and development, customer success, or technology advisory
• Experience leading workshops and building client relationships
• Ability to translate technical concepts into practical business value for users

Responsibilities

• Facilitate workshops, executive briefings, train-the-trainer sessions, and end-user training
• Support Copilot adoption through use-case discovery and adoption measurement
• Translate Copilot and M365 capabilities into practical messages and experiences for business users
• Provide adoption and change management support for Copilot and M365 implementations
• Define success measures and refine approaches based on usage insights
• Manage deliverables, timelines, risks, and client communications across projects
• Collaborate with project management, delivery, security, and AI specialists to deliver outcomes
• Build capability in Copilot, M365 adoption, and responsible AI

Skills

Change management

Training delivery

Communication

Workshop facilitation

Content creation

Customer relationships

Explaining technical concepts

Project management

Instructional design

Public speaking

Education

Degree in Business / Organizational Change / Communications / Education / Technology

Tools

Microsoft Copilot

Microsoft 365

Job description

Artificial Intelligence Full Time Canada Remote $60,000 - $80,000 CAD per year

ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.

We’re seeking a Microsoft 365 Copilot Adoption Associate to join ProServeIT’s AI and Modern Workplace team. In this role, you will help clients successfully adopt Microsoft Copilot and Microsoft 365 by preparing their people, processes, and ways of working for meaningful, measurable change. You will work across client engagements to translate technical capabilities into practical business value, lead discovery and stakeholder activities, develop adoption and communications plans, create learning content, and facilitate user enablement sessions. Projects may include Copilot readiness and rollout, Microsoft 365 adoption, Teams and SharePoint enablement, responsible AI guidance, governance awareness, and security or compliance-related adoption programs.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

As a Microsoft 365 Copilot Adoption Associate, you will:

• Facilitate virtual and in-person workshops, executive briefings, train-the-trainer sessions, and end-user training
• Support Copilot adoption through use-case discovery, persona-based scenarios, responsible AI guidance, champions programs, reinforcement activities, and adoption measurement
• Translate Copilot and Microsoft 365 capabilities into practical messages, scenarios, and experiences that help business users change how they work
• Provide adoption and change management support to ProServeIT clients implementing Microsoft Copilot and Microsoft 365 solutions
• Define success measures and use feedback, Microsoft 365 usage insights, Copilot adoption indicators, and readiness signals to refine the approach
• Manage assigned deliverables, timelines, risks, and client communications across concurrent projects
• Collaborate with ProServeIT project management, technical delivery, Modern Workplace, security, and AI specialists to deliver integrated client outcomes
• Continuously build capability in Microsoft Copilot, Microsoft 365 adoption, change management, responsible AI, and ProServeIT’s AI enablement offerings
• Bring a growth mindset, strong client focus, and commitment to helping organizations move from Microsoft 365 usage to meaningful Copilot adoption and AI-enabled ways of working

We would love to hear from you if you:

• Have a Degree in Business, Organizational Change, Communications, Education, Technology, or a related field, or equivalent practical experience
• 2+ years of relevant experience in change management, adoption, business consulting, digital transformation, learning and development, customer success, or technology advisory
• Have experience in change management, training, communications, or a related field
• Are comfortable leading workshops, presenting to a range of audiences, and building trusted client relationships
• Can independently manage adoption deliverables, communications plans, training activities, priorities, and deadlines across multiple client engagements
• Have experience creating polished, audience-focused communications, presentations, and learning materials
• Can translate technical concepts into clear, practical messages that connect technology with business value and user needs
• Have experience driving Microsoft Copilot adoption and helping organizations build confidence, capability, and sustained use of AI-enabled Microsoft 365 tools
• Have worked in a consulting environment where you managed and delivered multiple client projects or workstreams at the same time
• Have technical writing experience and can turn complex concepts into clear, practical, and audience-friendly communications and documentation
• Have instructional design experience creating compelling, learner-focused training content and supporting materials
• Have facilitated engaging user enablement sessions for Microsoft Copilot, Teams, Outlook, SharePoint, OneDrive, Microsoft 365 productivity apps, sensitivity labels, and data loss prevention (DLP) awareness
• Have strong organization, prioritization, writing, and verbal communication skills
• Are willing and able to support client engagements virtually and, when needed, work at client locations or travel based on project requirements

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.