Remote Contact Center Team Lead | Coach & Improve Performance

ManpowerGroup, Inc.; Vancouver; Remoto; CAD 38.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Leadership development

Growth opportunities

Team-oriented culture

Competitive pay

Descrizione del lavoro

ManpowerGroup, Inc. is seeking a Team Leader to manage remote contact center teams in British Columbia. You will mentor staff, drive performance, and foster a positive work culture while ensuring service quality.

The role emphasizes coaching, recruitment support, and handling escalated customer calls in a fast-paced environment, with a focus on process improvements and leadership development.

Competenze

• High School Diploma or GED; Associate or College Degree preferred.
• 1-2 years supervisory experience and 3 years customer service experience.
• Excellent communication and writing skills in English.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to lead diverse teams, identify operational improvements, and handle personnel issues professionally.

Mansioni

• Lead, mentor, and coach contact center teams to achieve exceptional performance
• Supervise an assigned team of contact center agents to meet and exceed brand targets
• Create a positive, engaging, and approachable team environment
• Support recruitment efforts and conduct performance reviews
• Manage daily contact center operations and handle escalated customer calls

Conoscenze

Supervisory experience

Customer service

English communication

Team leadership

Formazione

High School Diploma or GED

Associate or College Degree preferred

Descrizione del lavoro

ManpowerGroup, Inc. is seeking a Team Leader to manage remote contact center teams in British Columbia. You will mentor staff, drive performance, and foster a positive work culture while ensuring service quality.

The role emphasizes coaching, recruitment support, and handling escalated customer calls in a fast-paced environment, with a focus on process improvements and leadership development.