Remote Contact Center Specialist - Upsell & Service

The Travel Corporation; Vancouver; Hybrid; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Incentives & rewards

Learning budget & training

Volunteer days

Job summary

The Travel Corporation in Victoria, BC, is seeking a Contact Center Service Agent to deliver high-quality guest service while identifying upsell opportunities and building strong relationships.

You will work remotely in our Canadian contact center, following a rotating shift schedule that includes mornings, evenings, weekends, and holidays. Training starts in October or November 2026, with opportunities for growth and development.

Qualifications

• Ability to work fully remote in our contact center.
• Rotate shifts including mornings, evenings, weekends, and holidays.
• Must obtain TICO Certification within 60 days of employment; TTC will cover the cost of the first attempt.

Responsibilities

• Deliver Top-Tier Service and upsell relevant services and products.
• Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
• Problem solving to resolve inquiries while maintaining guest satisfaction.
• Build relationships with guests and partners to drive loyalty and repeat business.
• Collaborate with the team to meet goals and continuously improve service quality.

Skills

Consultative selling

Problem solving

Team player

Remote work

Shift work

Overtime

TICO Certification

Training start Oct/Nov 2026

Education

TICO Certification (Travel Industry Council of Ontario)

Job description

The Travel Corporation in Victoria, BC, is seeking a Contact Center Service Agent to deliver high-quality guest service while identifying upsell opportunities and building strong relationships.

You will work remotely in our Canadian contact center, following a rotating shift schedule that includes mornings, evenings, weekends, and holidays. Training starts in October or November 2026, with opportunities for growth and development.