Remote Contact Center Agent - Inbound Support & Upsell

MCI; Prince Edward Island; Remote; CAD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Flexible Schedules

Company Laptop

Job summary

A leading tech-enabled services company is seeking a Work at Home Contact Center Agent. The role involves assisting customers with inquiries and providing solutions while working from home. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to handle inbound calls efficiently. This full-time position offers a competitive hourly wage plus bonuses, along with benefits such as paid time off and health insurance.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills are essential.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Reliable and punctual with a strong work ethic.

Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Troubleshoot basic technical issues and guide customers to solutions.
• Understand customer needs and resolve issues with care and accuracy.
• Identify sales opportunities and upsell services.
• Use internal systems to manage accounts and process requests.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute accurately

Basic proficiency in Microsoft Office Suite

Skilled in troubleshooting and conflict resolution

Customer-first mindset

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading tech-enabled services company is seeking a Work at Home Contact Center Agent. The role involves assisting customers with inquiries and providing solutions while working from home. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to handle inbound calls efficiently. This full-time position offers a competitive hourly wage plus bonuses, along with benefits such as paid time off and health insurance.