Remote Contact Centre Specialist – Client Care

CIBC; Toronto; On-site; CAD 42,000 - 60,000; Full time

Job summary

CIBC is seeking a Costco Contact Centre Representative to be the first point of contact for clients. You will work in a fast-paced environment, using knowledge of CIBC card products to support clients in day-to-day banking needs.

The role supports remote work through Agent@Home with on-site occasionally; start date is November 23, 2026. You must be flexible to work hours Mon-Fri 7:00 AM–midnight and weekends.

Qualifications

• You put our clients first.
• You’re passionate about people.
• You love to learn.
• You’re driven to succeed.
• You engage with your heart and mind.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Responsibilities

• Be the first point of contact for clients and resolve issues.
• Deepen client relationships by identifying opportunities and providing personalized solutions.
• Support clients in day-to-day banking and refer to the right CIBC contacts to enable financial success.
• Maintain knowledge of CIBC products to enable quick resolution for client requests.

Skills

Client engagement

Problem solving

Efficiency

Product knowledge

Job description

CIBC is seeking a Costco Contact Centre Representative to be the first point of contact for clients. You will work in a fast-paced environment, using knowledge of CIBC card products to support clients in day-to-day banking needs.

The role supports remote work through Agent@Home with on-site occasionally; start date is November 23, 2026. You must be flexible to work hours Mon-Fri 7:00 AM–midnight and weekends.