Remote Collections & Relationship Specialist

Bank N.A.; Quebec; Hybrid; CAD 36,000 - 65,000; Full time

Job summary

BMO Financial Group in Canada is hiring a Collections Specialist to review delinquent and high‑risk accounts, provide collections-related sales and service, and advise customers on payment strategies and products that meet their objectives. This remote role supports loss mitigation processes and aims to build trust with clients through expert guidance and timely follow-up.

Ideal candidates typically have 1–2 years of relevant experience and a post-secondary degree, with knowledge of collections

Qualifications

• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Responsibilities

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities.
• Understands customer needs and provides collections-related sales and service to BMO customers or prospects.
• Advises customers on payment strategies and products that meet their objectives.
• Fulfils sales and service activities for the customer in accordance with approved procedures.
• Delivers exceptional customer service that builds trust through expertise, responsive service and support.

Job description

BMO Financial Group in Canada is hiring a Collections Specialist to review delinquent and high‑risk accounts, provide collections-related sales and service, and advise customers on payment strategies and products that meet their objectives. This remote role supports loss mitigation processes and aims to build trust with clients through expert guidance and timely follow-up.

Ideal candidates typically have 1–2 years of relevant experience and a post-secondary degree, with knowledge of collections