Bilingual Collections & Relationship Specialist

BMO; Newfoundland and Labrador; On-site; CAD 41,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in Canada is hiring for a Consumer Collections Specialist who reviews delinquent accounts and advises customers on payment strategies. You will deliver service and sales within approved procedures, supporting teams with training and quality audits.

The role focuses on loss mitigation for non-performing accounts, handling calls, and maintaining accurate documentation while building trust and maintaining confidentiality.

Qualifications

• Typically 2–3 years of relevant experience with a related post-secondary degree.
• Knowledge of Consumer Collections laws and related area is preferred.
• Knowledge of BMO products and services.
• Knowledge of the competitive marketplace and trends.
• Verbal & written communication skills – good.
• Organization, collaboration and analytical/problem-solving skills.

Responsibilities

• Review delinquent, medium-risk accounts for collections opportunities.
• Provide collections-related sales and service to BMO customers or prospects.
• Advise customers on payment strategies and products to meet objectives.
• Fulfills sales/service activities per approved procedures.
• Handle inquiries, document interactions and escalate when needed.
• Execute loss mitigation processes for non-performing/high-risk accounts.
• Maintain confidentiality and accurate documentation.

Skills

Communication skills

Analytical thinking

Problem solving

Organization

Collaboration

Verbal communication

Education

Post-secondary degree

Job description

BMO Financial Group in Canada is hiring for a Consumer Collections Specialist who reviews delinquent accounts and advises customers on payment strategies. You will deliver service and sales within approved procedures, supporting teams with training and quality audits.

The role focuses on loss mitigation for non-performing accounts, handling calls, and maintaining accurate documentation while building trust and maintaining confidentiality.