Bilingual Remote Collections Specialist

BMO; Quebec; Hybrid; CAD 36,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is seeking a Collections Specialist to review high risk accounts and advise customers on payment strategies and product options. You will handle collections activities, deliver sales and service, and support internal teams while building trust with clients.

Responsibilities include maintaining documentation, escalating complex cases, and contributing to loss mitigation processes to minimize losses. Remote/telework arrangement available.

Qualifications

• Verbal & written communication skills are good.
• Organization skills are good.
• Collaboration & team skills are good.
• Analytical and problem solving skills are good.

Responsibilities

• Review delinquent, high risk, or written-off accounts for possible collections opportunities.
• Advise customers on payment strategies and products that meet their objectives.
• Deliver collections-related sales and service to BMO customers or prospects.
• Provide support such as coaching, training, quality audits, or vendor management as needed.
• Develop long-term, profitable relationships and expand share of wallet.

Skills

Communication

Organization

Collaboration

Analytical thinking

Problem solving

Legal knowledge

BMO product knowledge

Education

Post-secondary degree

Job description

BMO is seeking a Collections Specialist to review high risk accounts and advise customers on payment strategies and product options. You will handle collections activities, deliver sales and service, and support internal teams while building trust with clients.

Responsibilities include maintaining documentation, escalating complex cases, and contributing to loss mitigation processes to minimize losses. Remote/telework arrangement available.