Remote Collections & Client Advisory Specialist

BMO; Quebec; Hybrid; CAD 36,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is hiring a Remote Collections Specialist in Canada to review delinquent and high-risk accounts, advise customers on payment strategies, and provide trusted service to clients and prospects.

You will build long-term relationships, support loss mitigation processes, and ensure accurate documentation while aligning with risk and compliance standards. This role emphasizes customer care, data analysis, and collaborative problem solving in a remote setting.

Qualifications

• 1–2 years of relevant collections experience or equivalent.
• Knowledge of consumer collections laws and practices.
• Understanding of payment strategies and financial products.
• Strong communication and organizational skills.

Responsibilities

• Review delinquent, high-risk, or written-off accounts for collections opportunities.
• Advise customers on payment strategies and products to meet objectives.
• Provide collections-related sales and service to customers and prospects.
• Maintain long-term relationships and expand share of wallet.
• Document all interactions and escalate complex cases.
• Ensure compliance with procedures and confidentiality.

Skills

Verbal & written communication

Customer service

Relationship management

Analytical thinking

Education

Post-secondary degree in related field

Job description

BMO is hiring a Remote Collections Specialist in Canada to review delinquent and high-risk accounts, advise customers on payment strategies, and provide trusted service to clients and prospects.

You will build long-term relationships, support loss mitigation processes, and ensure accurate documentation while aligning with risk and compliance standards. This role emphasizes customer care, data analysis, and collaborative problem solving in a remote setting.