Remote Client Training & Service Delivery Lead

Remsoft; Ottawa; À distance; CAD 90 000 - 120 000; Plein temps

Résumé du poste

Remsoft is seeking a Service Delivery Lead to act as the primary liaison between our clients and internal teams, delivering coaching, facilitation, training, and performance tracking across projects. You will support the implementation of Xtivity's MRO Inventory Optimization, tailor client training, and assist with data analysis and process mapping.

A client-focused mindset, strong communication, and a commitment to continuous learning are essential.

Qualifications

• 5–10 years in an asset-intensive company or industrial supply organization, ideally in inventory management, supply chain management, or maintenance.

Responsabilités

• Actively participate in monthly performance reviews and reporting for each client.
• Deliver technical training for power users and generate regular custom reports.
• Design and deliver client-specific workshops, presentations, and ad hoc sessions.
• Provide client-facing technical training for new users of Remsoft's solutions.
• Assist with project deliverables, including process mapping, data analysis, and workshop facilitation.
• Document and communicate client-specific system configuration requirements.
• Contribute to product development by providing business requirements from client interactions.

Connaissances

English

French (adv.)

Excel

SQL

Power BI

SAP

Oracle

Maximo

Formation

Business degree

Industrial Engineering

APICS accreditation

Outils

ERP systems

Description du poste

Remsoft is seeking a Service Delivery Lead to act as the primary liaison between our clients and internal teams, delivering coaching, facilitation, training, and performance tracking across projects. You will support the implementation of Xtivity's MRO Inventory Optimization, tailor client training, and assist with data analysis and process mapping.

A client-focused mindset, strong communication, and a commitment to continuous learning are essential.