Service Delivery Lead

Remsoft; Ottawa; Remote; CAD 90,000 - 120,000; Full time

Job summary

Remsoft is seeking a Service Delivery Lead to act as the primary liaison between our clients and internal teams, delivering coaching, facilitation, training, and performance tracking across projects. You will support the implementation of Xtivity's MRO Inventory Optimization, tailor client training, and assist with data analysis and process mapping.

A client-focused mindset, strong communication, and a commitment to continuous learning are essential.

Qualifications

• 5–10 years in an asset-intensive company or industrial supply organization, ideally in inventory management, supply chain management, or maintenance.

Responsibilities

• Actively participate in monthly performance reviews and reporting for each client.
• Deliver technical training for power users and generate regular custom reports.
• Design and deliver client-specific workshops, presentations, and ad hoc sessions.
• Provide client-facing technical training for new users of Remsoft's solutions.
• Assist with project deliverables, including process mapping, data analysis, and workshop facilitation.
• Document and communicate client-specific system configuration requirements.
• Contribute to product development by providing business requirements from client interactions.

Skills

English

French (adv.)

Excel

SQL

Power BI

SAP

Oracle

Maximo

Education

Business degree

Industrial Engineering

APICS accreditation

Tools

ERP systems

Job description

For over 30 years, Remsoft has been a global leader in intelligent planning. Combining optimization, analytics, geospatial intelligence, and AI we deliver supply chain and sustainability solutions for the forestry sector and asset-intensive industries. Our technology helps organizations optimize decisions, increase efficiency, and drive sustainable growth in a changing world.

As a Service Delivery Lead, you will act as a key liaison between our internal team and external clients, ensuring the successful achievement of program goals. You will utilize Xtivity's, A Remsoft Company, products and services to provide coaching, facilitation, training, and performance tracking. Additionally, you will support the implementation of Xtivity's MRO Inventory Optimization solution, focusing on client site training, onboarding, and ongoing engagement.

We are looking for a client-focused professional with strong analytical and communication skills. This ideal candidate excels in delivering training, facilitating workshops, and supporting project deliverables. You thrive in a collaborative environment, are driven by continuous learning and improvement, and you are open to occasional travel, including internationally.

Responsibilities

• Actively participate in monthly performance reviews and reporting for each client.
• Deliver technical training for power users and generate regular custom reports.
• Design and deliver client-specific workshops, presentations, and ad hoc sessions.
• Provide client-facing technical training for new users of Remsoft's solutions.
• Assist with project deliverables, including process mapping, data analysis, and workshop facilitation.
• Document and communicate client-specific system configuration requirements.
• Contribute to product development by providing business requirements from client interactions.

Qualifications

• Language: English (French proficiency is a plus).
• Software: Extensive experience using Excel, SQL, Power BI, and ERP systems (SAP, Oracle, Maximo, etc.).
• Years of Experience: 5-10 years in an asset-intensive company or industrial supply organization, ideally in inventory management, supply chain management, or maintenance.

Assets

• Post-secondary education in Business, Industrial Engineering, or a related field.
• APICS or similar supply chain accreditation.
• Strong analytical and problem-solving skills.
• Ability to build strong, long-term relationships with clients.
• Experience working within cross-functional teams.
• Intellectual curiosity and a drive for continuous learning.

Location

We are committed to finding the best candidate and are flexible regarding location. While Remsoft has headquarters in Fredericton, New Brunswick, and Ottawa, Ontario, we are open to a range of working arrangements for this role. Candidates can work fully remotely, in a hybrid setup, or from our office.

Skills

• ACE
• Optimization
• Technical Training
• Facilitation
• Training

About Remsoft

Remsoft is trusted by hundreds of industry leaders across more than 15 countries to solve their most complex planning and supply chain challenges.

Our software integrates advanced analytics, AI, and geospatial intelligence to support strategic foresight and operational agility-enabling clients to optimize performance and plan sustainably.

Whether managing millions of acres of forest land or improving asset reliability across global supply chains, we help organizations increase efficiency, improve transparency, and deliver long-term value.

Rooted in a mission of empowerment through intelligence, we provide the insights and tools needed to build a more resilient, high-value supply chain. With Remsoft, organizations can plan with precision, act with confidence, and adapt to change.

Are you interested?

• Culture The Remsoft culture promotes a healthy work-life balance. We welcome diversity, support flexibility, and care about individual well-being.
• Commitment Remsoft is passionate about making a difference locally and globally. We are committed to social and environmental sustainability.
• Collaboration At Remsoft, we foster a collaborative environment where everyone's contributions are valued. Company goals are visible and tracked, and milestones are celebrated.
• Vibrant Culture We offer a tight-knit team environment, flexible work hours, company-wide goals and visibility, an annual 'Remsoft Day' holiday, and regular team socials and celebrations.
• Healthy Environment Employees benefit from paid volunteer and personal days, flexible work hours, and the option to work from home part-time.