Remote Data Center Projects Lead

clubshop us; Hudson; Remote; CAD 90,000 - 130,000; Full time

Job summary

clubshop us seeks a seasoned Datacenter Operations Manager to own client relationships and end-to-end ITSM-driven delivery in a fast-paced environment. You will manage tickets, onboard clients, and coordinate multi-workstream projects across planning, procurement, deployment, and sign-off.

You will guide junior technicians, optimize processes, and ensure budgets and change orders are tracked. Strong communication and hands-on hardware experience are essential.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports clearly.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.

Skills

Datacenter operations

Technical infrastructure

Client-facing experience

ITSM tooling

Vendor management

Team leadership

Tools

Jira

ServiceNow

Zendesk

Job description

clubshop us seeks a seasoned Datacenter Operations Manager to own client relationships and end-to-end ITSM-driven delivery in a fast-paced environment. You will manage tickets, onboard clients, and coordinate multi-workstream projects across planning, procurement, deployment, and sign-off.

You will guide junior technicians, optimize processes, and ensure budgets and change orders are tracked. Strong communication and hands-on hardware experience are essential.