Catastrophe Claims Advisor

Allstate Northern Ireland Limited; Canada; On-site; CAD 66,000 - 107,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts

Good Office program

Student Loan Payment Matching

Retirement Savings Plan

Wellness allowance

Reflection day

Tuition Reimbursement

Community involvement

Job summary

Allstate Insurance Company of Canada is seeking a Catastrophe Claims Advisor to join the National Catastrophe Claims team. You will handle and adjust moderate to high complex claims, provide professional customer service, and guide Claims Assistants.

This is a remote designation role designed to support Canada-wide operations. Responsibilities include investigating and settling complex claims, interpreting policy wordings, and maintaining high customer satisfaction while meeting performance

Qualifications

• 3–5 years' experience handling medium to large loss complex residential property claims.
• CIP Designation, or currently enrolled.
• Experience adjusting single peril auto claims.
• IICRC Certification, or enrollment.
• HAAG Certification, or enrollment.
• Ability to review, critique, and negotiate reconstruction estimates.
• Proficient with Xactimate and Guidewire.
• High-volume claims experience (125+ pending).
• Bilingualism is an asset.

Responsibilities

• Investigates, negotiates, and settles medium–high complexity claims by phone and written correspondence.
• Interprets policy wordings, determines coverages and reserves.
• Documents claim files with notes, evaluations, and decisions.
• Ensures prompt and equitable settlements of medium–high complexity claims per processes.
• Processes payments within authority levels.
• Negotiates with insureds, claimants, and insurers.
• Suggests changes to policies, practices, and procedures for improvements.
• Meets productivity and customer service goals for National Claims.
• Communicates empathetically with customers through the claim process.
• Participates in Queue Responsibility.

Skills

Catastrophe Claims

Claims Management

Customer Service

Insurance Claims

Property Claims

Education

CIP Designation

IICRC Certification

HAAG Certification

Tools

Xactimate

Guidewire

Stratum 1 Processing

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description Our team is growing, and we are actively looking to hire a Catastrophe Claims Advisor to join our team! Reporting to the Manager, National Catastrophe Claims, you will be responsible for handling and adjusting moderate to high complex claims. The Catastrophe Claims Advisor will provide professional and respectful customer service, achieve optimal customer satisfaction, and provide guidance to Claims Assistants. and will work part of the National Catastrophe Claims team to successfully meet ACG and Claim Department performance requirements.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands promise” and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Accountabilities

• Investigates, negotiates and settles claims of medium – high complexity by telephone and written correspondence
• Interprets insurance policy wordings, determines policy coverages and reserves
• Document claim files with notes, evaluations and decision making process
• Ensures prompt and equitable settlement of medium- high complexity claims by following prescribed and recommended processes.
• Process payments within established authority levels.
• Negotiates with insureds, claimants and insurers
• Participate in the processes to identify, recommend and implement appropriate changes/enhancements to claim policies, practices, procedures and continuous improvement initiatives as requested by manager
• Meet the productivity, customer service goals and quality objectives specified for National Claims and discipline
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Participate in Queue Responsibility

Qualifications

• 3-5 years' experience in handling medium to large loss complex residential property claims.
• CIP Designation, or currently enrolled.
• Experience in adjusting single peril auto claims.
• IICRC Certification, or enrollment.
• HAAG Certification, or enrollment.
• Ability to review, critique, and negotiate reconstruction estimates
• Proficient with Xactimate and Guidewire.
• Stratum 1 Information Processing Capability.
• The ability to handle high volume of claims - 125+/- pending.
• Bilingualism considered an asset.
• Allstate Canada Group has policies and practices that provide workplace accommodations.
• If you require accommodation, please let us know and we will work with you to meet your needs.

Skills Catastrophic Claims, Claims Management, Customer Service, Insurance Claims, Property Claims Compensation

Expected compensation for this role ranges from $ 66,200.00 - 107,150.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.

About Us

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.