Remote Case Manager: Mental Health & Care Navigation

Teladoc Health; Canada; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work option

Remote work

Job summary

Teladoc Health is seeking a temporary full-time Case Manager in Canada to support members across Teladoc’s clinical service lines. The role involves guiding patients through their healthcare journey, triage, provider coordination, and thorough documentation.

The position requires 5+ years in nursing/occupational therapy or social work, bilingual English/French, and strong clinical knowledge. Hybrid/remote work options and provincial licenses are considered.

Qualifications

• 5+ years of nursing, occupational therapy or social work experience.
• Bilingual - English and French, both verbal and written.
• Direct care experience and strong clinical knowledge base.
• Excellent written, verbal, and documentation skills.
• Strong organizational skills and the ability to multitask with ease.

Responsibilities

• Serve as the initial clinical contact for members/patients.
• Direct members/patients to appropriate Teladoc services based on their medical condition.
• Collect comprehensive health histories and document relevant medical data.
• Provide ongoing clinical support and navigate the healthcare system for members.
• Communicate clearly with members about service progress, ensuring high customer service levels.
• Collaborate closely with Case Coordinators and the clinical team to support case progression.
• Use technology to ensure case coordination and information integrity.
• Review complex medical issues and ensure the accuracy of clinical summaries/reports.
• Provide clinical expertise to support members in understanding their diagnoses and treatment recommendations.
• Meet service standards for case progression, quality, and member satisfaction.
• Ensure compliance with privacy legislation
• Help select appropriate specialists using Teladoc's database.
• Follow up directly with providers on overdue reports.
• Support providers with case consultation and referral to appropriate resources.
• Document casework clearly and timely for transparency across departments.
• Maintain accurate provider information in the system.
• Conduct quality reviews to ensure thorough documentation.
• Escalate case-related questions/concerns to Operations Leaders and the Medical Director(s).
• Review provider reports for clinical accuracy and follow up as needed.
• Liaise between the clinical team and providers to address questions and concerns.
• Ensure timely support for provider inquiries.
• Support special projects and activities as needed.
• If applicable: Maintain relevant provincial nursing licenses
• Obtain other licenses as required (supported by Teladoc).

Skills

Nursing background

Bilingual EN/FR

Clinical knowledge

Documentation skills

Multitasking

Education

Bachelor's or Master's in nursing/OT/social work

Tools

EMR systems

Microsoft Office

Job description

Teladoc Health is seeking a temporary full-time Case Manager in Canada to support members across Teladoc’s clinical service lines. The role involves guiding patients through their healthcare journey, triage, provider coordination, and thorough documentation.

The position requires 5+ years in nursing/occupational therapy or social work, bilingual English/French, and strong clinical knowledge. Hybrid/remote work options and provincial licenses are considered.