Remote Care Advocate & Support Specialist

Bilinguallink; Northwestern Ontario; Remote; CAD 21,000 - 23,000; Full time

Benefits offered by this job

Remote work

Vacation days

Holiday pay

Job summary

Bilinguallink is seeking a Customer Care Associate in Alberta to join a remote team. You will spend most of your day on the phone helping family caregivers, answering product questions, processing orders, and guiding customers through their journey with empathy and a strong service mindset.

The role requires 1–2 years in customer care or related service work, excellent communication, the ability to multitask, and a commitment to ongoing training.

Qualifications

• 1-2 years experience in customer care or related service industry

Responsibilities

• Help, support and care for our customers through quality conversations and customer service experiences
• Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build customer relationships based on trust, kindness, and reliability
• Recommend products that best serve our customers’ interests
• Practice active listening, clarify information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities
• Utilize software, databases, scripts, and tools appropriately
• Adhere to all company policies and procedures

Skills

Strong service aptitude

Attention to detail

Problem-solving

Active listening

Empathy

Written communication

Verbal communication

Ownership

FCR

Typing

Multitasking

Phone communication

Job description

Bilinguallink is seeking a Customer Care Associate in Alberta to join a remote team. You will spend most of your day on the phone helping family caregivers, answering product questions, processing orders, and guiding customers through their journey with empathy and a strong service mindset.

The role requires 1–2 years in customer care or related service work, excellent communication, the ability to multitask, and a commitment to ongoing training.