Remote Canada Technical Account Manager

BeyondTrust, Inc.; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

BeyondTrust is seeking a Technical Account Manager to collaborate with strategic customers and act as a subject matter expert on the technical and operational configurations of key accounts. You will support long-term plans for enhancement and expansion, driving ticket resolution and health checks across products, and coordinating with cross-functional teams during implementation.

The role emphasizes educating clients on product features to drive business growth, maintaining account health, and

Qualifications

• 5+ years’ experience in presales, technical account management, professional services, or support engineering, or similar customer-facing technical roles in enterprise software
• Excellent customer service skills with strong dedication to customer care
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker
• Flexible, a team player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of Windows-based server OS such as Microsoft Windows Server
• Knowledge of Active Directory and GPO; Network Topology/Layers; Networking Tools and Utilities; AV/Firewall Rules and Policies; Secure machine-to-machine communications; Virtualization; Security software; Windows Account Administration

Responsibilities

• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
• Educate clients on how existing and new product features work and how it can contribute to their business growth
• Complete Technical Product Assessments
• Facilitate, coordinate, oversee product upgrades
• Periodically complete health checks across products
• Create & maintain customer Environment Profiles
• Driving ticket resolution by working closely with the support teams
• Collaborate with cross-functional teams to understand customer issues and drive resolution
• Collaborate with Professional Services and Project Manager during implementation
• Maintaining overall account health for each account
• Periodically perform basic health checks across products

Skills

Presales experience

Technical account management

Customer service

Communication skills

Self-starter

Education

Bachelor’s degree in a related technical field

Tools

Windows Server

Active Directory

GPO

Networking

Job description

BeyondTrust is seeking a Technical Account Manager to collaborate with strategic customers and act as a subject matter expert on the technical and operational configurations of key accounts. You will support long-term plans for enhancement and expansion, driving ticket resolution and health checks across products, and coordinating with cross-functional teams during implementation.

The role emphasizes educating clients on product features to drive business growth, maintaining account health, and