Technical Account Manager - Remote Canada

BeyondTrust, Inc.; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

BeyondTrust is seeking a Technical Account Manager to collaborate with strategic customers and act as a subject matter expert on the technical and operational configurations of key accounts. You will support long-term plans for enhancement and expansion, driving ticket resolution and health checks across products, and coordinating with cross-functional teams during implementation.

The role emphasizes educating clients on product features to drive business growth, maintaining account health, and

Qualifications

• 5+ years’ experience in presales, technical account management, professional services, or support engineering, or similar customer-facing technical roles in enterprise software
• Excellent customer service skills with strong dedication to customer care
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker
• Flexible, a team player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of Windows-based server OS such as Microsoft Windows Server
• Knowledge of Active Directory and GPO; Network Topology/Layers; Networking Tools and Utilities; AV/Firewall Rules and Policies; Secure machine-to-machine communications; Virtualization; Security software; Windows Account Administration

Responsibilities

• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
• Educate clients on how existing and new product features work and how it can contribute to their business growth
• Complete Technical Product Assessments
• Facilitate, coordinate, oversee product upgrades
• Periodically complete health checks across products
• Create & maintain customer Environment Profiles
• Driving ticket resolution by working closely with the support teams
• Collaborate with cross-functional teams to understand customer issues and drive resolution
• Collaborate with Professional Services and Project Manager during implementation
• Maintaining overall account health for each account
• Periodically perform basic health checks across products

Skills

Presales experience

Technical account management

Customer service

Communication skills

Self-starter

Education

Bachelor’s degree in a related technical field

Tools

Windows Server

Active Directory

GPO

Networking

Job description

Technical Account Management; Remote Canada

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.

What You’ll Do

• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
• Complete Technical Product Assessments
• Facilitate, coordinate, oversee product upgrades
• Periodically complete health checks across products
• Create & maintain customer Environment Profiles
• Driving ticket resolution by working closely with the support teams.
• Collaborate with cross-functional teams to understand customer issues and drive resolution
• Collaborate with Professional Services and Project Manager during implementation
• Maintaining overall account health for each account.
• Periodically perform basic health checks across products.

What You’ll Bring

• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
• Excellent customer service skills, with strong dedication to customer care.
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker.
• Bachelor’s degree in a related technical field.
• Flexible, a team player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of Windows based server OS such as Microsoft Windows Server
• Knowledge of the following:
  • Active Directory and GPO
  • Network Topology/Layers
  • Networking Tools and Utilities
  • AV/Firewall Rules and Policies
  • Secure “machine to machine” communications
  • Virtualization
  • Security software
  • Windows Account Administration

Nice To Have

• SQL experience is a plus
• Scripting language experience is a plus
• Cloud technology experience is a plus
• Linux experience is a plus

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.