Technical Account Manager - Ontario

St-Amour; Quebec; On-site; CAD 85,000 - 120,000; Full time

Job summary

St-Amour, exclusive North American importer of a leading coatings brand, seeks a Technical Account Manager. You'll work as a technical partner to clients, auditing processes, troubleshooting shop-floor issues, and identifying automation opportunities alongside the Technical Director.

This role emphasizes relationship-first, expertise-driven approach. You'll build strong client relationships, conduct site visits, and report findings to drive value for customers and drive projects.

Qualifications

• Strong relationship-building abilities across client organizations
• Experience auditing client processes to drive value
• Technical problem-solving on manufacturing shop floors

Responsibilities

• Build meaningful client relationships to position as trusted partner
• Conduct in-depth client visits to audit processes and ensure value
• Resolve on-site technical issues, e.g., surface preparation problems
• Prepare reports on challenging technical issues or automation projects for the Technical Director
• Collaborate with internal teams for approvals and cross-functional work
• Represent the company at client events
• Update Salesforce weekly with accounts visited and future actions

Job description

Our client is the exclusive North American importer of a leading brand of coatings, a paint manufacturer with a legacy dating back to 1800's. This business has become a leader in the doors and windows coatings market in Canada, built on the quality of the products and, above all, the expertise of the team. As Technical Account Manager, you won't just be selling paint, you'll be a technical partner to the clients. You'll build meaningful relationships across client organizations, audit their processes to ensure they're getting real value from our products, troubleshoot day-to-day issues on the shop floor, and flag bigger technical opportunities (like automation projects) to our Technical Director. This is a relationship-first, expertise-driven role. A state-of-the-art manufacturing facility features a full down-draft spray booth so you can receive the best technical training and bring your expertise to the next level.

Responsible for:

• Building meaningful relationships across client organizations to solidify positioning as a trusted partner, not just a supplier.
• Conduct in-depth client visits to audit their processes and ensure they're getting real value.
• Solve day-to-day technical issues on site (e.g., surface preparation problems) as they arise.
• Prepare thorough reports on larger technical challenges or projects (e.g., automation) to brief the Technical Director and work as a team on those projects.
• Support the internal team with approvals and cross-functional collaboration when needed.
• Represent the company at occasional events where our client base will be attending.
• Update salesforce weekly with the relevant information on accounts visited and future action items.