Enterprise Technical Account Manager — Strategy & Delivery

Tru India; Toronto; Hybrid; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employer-paid benefits

Travel to client sites

Job summary

Tru Inc. in Canada seeks a Technical Account Manager to own and advance a $1M–$3M account portfolio, bridging client business needs with Tru’s engineering and delivery teams.

You’ll lead discovery, translate requirements into actionable plans, and manage risks while ensuring alignment with client objectives. The role is hybrid with in-office collaboration in the Greater Toronto Area, travel to client sites, and a focus on enterprise digital platforms, CRM, e-commerce, and analytics.

Qualifications

• 4–7 years of progressive experience in Technical Account Management, technology consulting, solution consulting, digital delivery, or enterprise agency environments.
• Experience managing enterprise client relationships, coordinating technical workstreams, platform initiatives, and delivery expectations.
• Strong communication, presentation skills, and ability to translate business needs into technical solutions.

Responsibilities

• Own and support 4–6 key client relationships, managing a $1M–$3M portfolio and monitoring priorities, budgets, and risks.
• Lead discovery sessions with business and technical stakeholders to capture requirements and desired outcomes.
• Translate client requirements into practical solution approaches, scopes of work, and implementation plans.
• Act as trusted client advisor on digital platform initiatives, understanding trade-offs, dependencies, and risks.
• Develop understanding of client technology ecosystems, including APIs, data flows, and integrations.
• Collaborate with engineering, QA, project management, marketing, analytics, and strategy to align milestones and budgets.

Skills

Technical Account Management

Technology consulting

Digital delivery

Enterprise client services

Education

Bachelor’s degree

Job description

Tru Inc. in Canada seeks a Technical Account Manager to own and advance a $1M–$3M account portfolio, bridging client business needs with Tru’s engineering and delivery teams.

You’ll lead discovery, translate requirements into actionable plans, and manage risks while ensuring alignment with client objectives. The role is hybrid with in-office collaboration in the Greater Toronto Area, travel to client sites, and a focus on enterprise digital platforms, CRM, e-commerce, and analytics.