Remote Account Growth Manager — B2B SaaS

Samdesk; Toronto; Hybrid; CAD 95,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Employee stock option plan

Job summary

samdesk is looking for an Account Manager to own the ongoing success and growth of a portfolio of customer accounts. You will be the primary point of contact for customers after onboarding, responsible for actively growing revenue within your book of business through upselling and cross-selling. This role carries a revenue target, not just a retention target.

This is a remote position within Canada. While working from home will be your main base, expect regular onsite meetings with clients.

Qualifications

• 5+ years of experience in account management, customer success, or a related client-facing role, ideally in B2B SaaS.
• Proven track record of not just retaining but growing revenue within an existing customer base through upselling and cross-selling.
• Comfort running a consultative, needs-based sales conversation, including scoping, pricing, and negotiating expansion deals.

Responsibilities

• Build and execute account growth plans that identify specific upsell and cross-sell opportunities within each customer, tied to real business needs.
• Map samdesk’s full product and module set against each customer’s operations to uncover gaps the platform could fill in teams or regions not yet using it.
• Proactively pitch expanded seats, new modules, and additional use cases as customer needs evolve, rather than waiting for the customer to ask.
• Partner with Sales and Solutions team members to scope, price, and close expansion opportunities.
• Maintain an accurate expansion pipeline and forecast upsell and cross-sell revenue in the CRM.
• Use usage data and account health signals to time expansion conversations for maximum relevance and receptiveness.
• Turn satisfied users into internal champions who advocate for wider adoption across other teams and departments.

Skills

Account management

SaaS

Upselling

Cross-selling

CRM tools

Relationship-building

Negotiation

Consultative selling

HubSpot

Salesforce

Tools

HubSpot

Salesforce

Job description

samdesk is looking for an Account Manager to own the ongoing success and growth of a portfolio of customer accounts. You will be the primary point of contact for customers after onboarding, responsible for actively growing revenue within your book of business through upselling and cross-selling. This role carries a revenue target, not just a retention target.

This is a remote position within Canada. While working from home will be your main base, expect regular onsite meetings with clients.