Senior Client Account Manager

10X Growth Consulting; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits package

Performance-based incentives

Growth-oriented role

Job summary

10X Growth Consulting is looking for a Client Success Manager to play a vital role in bridging client relationships with internal operational teams. The ideal candidate should have significant experience in managing client success initiatives and possess outstanding communication and organizational skills. This hybrid role caters to professionals keen on driving efficiency and achieving strategic outcomes in a growth-oriented environment.

Qualifications

• 5-8 years of experience in Client Success or Account Management.
• Proven track record of managing client relationships.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage all client meetings and follow-ups effectively.
• Convert strategic ideas into actionable tasks.
• Ensure smooth coordination across internal teams.

Skills

Client Relationship Management

Communication

Problem Solving

Attention to Detail

Tools

ClickUp

Notion

Google Workspace

Slack

Job description

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10X Growth Consulting is the execution partner for B2B and DTC scale-ups.

We embed AI-driven systems that deliver clarity, speed, and predictable revenue—while founders reclaim their calendar.

About the Role

Who We Are

10X Growth Consulting is the execution partner for B2B and DTC scale-ups.

We embed AI-driven systems that deliver clarity, speed, and predictable revenue—while founders reclaim their calendar.

About the Role

We're seeking a Client Success Manager for a hybrid, client-facing execution role perfect for professionals who excel at structure, clarity, and driving momentum.

You'll work directly with our founder and clients, attending meetings (in-person and virtual), managing follow-ups, coordinating with internal teams, and ensuring flawless execution without requiring micromanagement.

As our Client Success Manager, you'll be the trusted face clients rely on, the strategic mind that transforms concepts into actionable plans, and the operational expert who keeps everything moving smoothly and on schedule.

Key Responsibilities

• Lead all client meetings (in-person and virtual) and manage comprehensive follow-ups
• Transform strategic ideas into structured, trackable tasks using ClickUp and Notion
• Coordinate seamlessly across internal teams (marketing, operations, automation)
• Conduct weekly progress check-ins, track deliverables, and proactively identify blockers
• Maintain clear communication channels between clients, leadership, and team members
• Uphold systematic processes, enforce timelines, and ensure full accountability

Required Qualifications

• 5-8 years of experience in Client Success, Account Management, or Project Operations
• Proven track record leading client relationships and managing internal delivery teams
• Exceptional written and verbal communication skills with strong composure under pressure
• Passion for systematic approaches, checklists, and proactive problem-solving
• Advanced proficiency in ClickUp (or Asana), Notion, Google Workspace, and Slack
• Professional presence with high emotional intelligence and meticulous attention to detail
• Preferred: Understanding of marketing workflows, automation systems, or CRM processes

What We Offer

• Location: Greater Toronto Area (hybrid in-person 2 times/week on site/remote)
• Hours: 30-35 hours/week minimum with growth opportunities
• Competitive compensation package (details shared with qualified candidates)
• Comprehensive benefits package (details provided during offer stage)
• Performance-based incentives (outlined during offer process)
• Direct access to leadership with streamlined decision-making
• Growth-oriented role with advancement opportunities

This Position May Not Be Suitable If You:

• Require frequent guidance or prefer hands-on management
• Find follow-through and accountability challenging
• Struggle with client communication in fast-paced environments
• Prefer unstructured work environments

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Business Consulting and Services

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