Reimbursement Case Specialist

Innomar Strategies Inc.; Canada; Hybrid; CAD 40,000 - 67,000; Full time

Job summary

Innomar Strategies Inc. in Canada supports Cencora's patient and provider services, offering reimbursement and access-focused roles. This position emphasizes accurate handling of coverage requests, documentation, and timely case progression across stakeholder communications.

The role requires 2+ years in reimbursement or related fields and a high school diploma; full-time employment with competitive CAD salary range and inclusive benefits are noted in the job listing.

Qualifications

• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or related field.
• High School Diploma/GED or equivalent experience required.
• Certification in reimbursement support, patient access, customer support, service management, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Skills

Reimbursement support

Patient services

Case coordination

Education

High School Diploma/GED

Job description

Innomar Strategies Inc. in Canada supports Cencora's patient and provider services, offering reimbursement and access-focused roles. This position emphasizes accurate handling of coverage requests, documentation, and timely case progression across stakeholder communications.

The role requires 2+ years in reimbursement or related fields and a high school diploma; full-time employment with competitive CAD salary range and inclusive benefits are noted in the job listing.