Registration Clerk

Vancouver Island Health Authority; Nanaimo; On-site; CAD 33,000 - 47,000; Part time

Job summary

Vancouver Island Health Authority (Island Health) seeks a Registration Clerk for multi-site coverage in Nanaimo. Responsibilities include in-person, remote, and virtual client registrations and scheduling, using specialized software, while ensuring a positive and culturally safe client experience.

Qualifications include Grade 12 and two years of related experience; knowledge of medical terminology; ability to keyboard 45 wpm; strong communication and interpersonal skills; and physical capability

Qualifications

• Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.
• Knowledge of medical terminology.
• Keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to operate related office equipment.
• Physical ability to carry out the duties of the position.

Responsibilities

• Registration and scheduling for in person, remote, and virtual clients according to established procedures.
• Provide positive and culturally safe client experience while using specialized software applications and office equipment.

Skills

Medical terminology

Typing speed 45 wpm

Verbal communication

Written communication

Interpersonal skills

Office equipment operation

Physical ability

Education

Grade 12

Job description

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

0600-1400, 0700-1500, 1400-2200, 1500-2300

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$28.74 - $28.74

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Sep. 14 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Coordinator or designate, the Registration Clerk performs a variety of duties related to the registration and scheduling, including in person, remote, and virtual clients, according to established procedures. Provides positive and culturally safe client experience, while utilizing specialized software applications and office equipment.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Knowledge of medical terminology.
• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to operate related office equipment.
• Physical ability to carry out the duties of the position.