Manager, Regional Support Team

RBC; Toronto; On-site; CAD 67,000 - 110,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock options where applicable

Flexible work arrangements

Career development opportunities

Job summary

RBC is seeking a Manager, Regional Support Team in Toronto to lead a trusted group delivering trust and estate services. You will coach officers, manage performance, and spearhead succession planning while balancing regional needs with national standards.

You will oversee client issue resolution, ensure AML and regulatory compliance, and drive continuous improvement across processes, technology, and operations. A strong leader is essential to cultivate talent and deliver exceptional service.

Qualifications

• 4-7 years of client service and/or management experience in Trust & Estate operations.
• University degree and professional designations (TEP, CSC) or equivalent.
• Advanced knowledge of personal trust products and related laws.
• Ability to manage complex family dynamics and communicate about investment, estate, and tax matters.
• Strong people development skills and ability to coach and build talent.
• Technological literacy and proficient with standard computer systems.

Responsibilities

• Directly manage and coach Estate & Trust Officers in training and Regional Support Team Administrators; conduct regular performance reviews.
• Lead monthly, quarterly, and annual performance discussions and develop team capability.
• Drive succession planning and recruitment with Regional Manager to build future officers.
• Resolve client concerns promptly at first contact and improve client experience.
• Maintain adherence to policies, regulations, and AML requirements; coach team on standards.
• Manage a small book of accounts and ensure engagement with operational and tech processes.
• Lead organizational change and foster cross-team collaboration.
• Build high-functioning teams with diverse strengths and accountability.

Skills

Building Talent

Critical Thinking

Inspiring

Long Term Planning

Education

University degree; TEP designation or equivalent; Canadian Securities Course

Job description

Job Description

What is the opportunity?

Lead RBC Royal Trust’s regional support operations as Manager, Regional Support Team. You’ll oversee a dynamic team delivering exceptional trust and estate services, develop junior talent into future officers, and ensure operational excellence while balancing national consistency with regional flexibility. This role offers significant impact on team development, client satisfaction, and regional performance within a market-leading wealth management organization.

What will you do?

• Directly manage and coach Estate and Trust Officers in training and Regional Support Team Administrators, conducting regular performance reviews and identifying development opportunities

• Conduct monthly, quarterly, and annual performance management discussions, providing constructive feedback and building team capability

• Actively manage succession planning and recruitment initiatives in partnership with the Regional Manager to develop future officer-level talent

• Ensure all client concerns are resolved promptly and effectively, demonstrating ownership at first point of contact and driving continuous improvement in client experience

• Maintain adherence to all applicable policies, government regulations, and anti-money laundering requirements, coaching team members on technical and policy standards

• Manage a small book of accounts to ensure active engagement in operational and technological processes within the team

• Successfully execute organizational change while supporting and coaching employees through transitions, fostering collaboration across internal partners

• Build strong, high-functioning teams with complementary strengths based on ability, behaviour, and diversity, while maintaining accountability and operational excellence

What do you need to succeed?

Must haves:

• 4-7 years of experience in a client service and/or management role, preferably in Trust & Estate operations

• University degree, TEP (Trust and Estate Planner) designation or equivalent, and Canadian Securities Course

• Advanced knowledge of personal trust products, services, and Common Law/Civil Code relative to Estate, Trust, and Agency business

• Demonstrated ability in managing complex personal and family dynamics, conflict resolution, and communication about investment, estate, and taxation issues

• Strong people development skills with proven ability to coach, identify talent, and create environments where excellence is celebrated

• Technological literacy and proficiency with standard computer systems and software

Nice-to-have:

• Additional professional development or certifications in wealth management or trust administration

• Experience managing operational and reputational risk in financial services

• Knowledge of RBC Royal Trust products and services across multiple regions

• Demonstrated success leading through organizational change initiatives

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Building Talent, Critical Thinking, Inspiring, Long Term Planning

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-02

Application Deadline:

2026-09-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate’s experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.