Service Agent

SMS Equipment Inc.; Val-d'Or; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Group RRSP with employer participation

Full benefits package upon entry, incl

Telemedicine

Safety focused culture

Job summary

SMS Equipment Inc. in Val-d'Or, Canada, is seeking an Administration & Support professional for a full-time role. You will enter quotes into the eXtend software, open and close work orders across internal/external/customer/recall categories, and maintain service vehicle and OHS records.

You will also track maintenance contracts and issue supplier order numbers. Ideal candidates hold a college-level administration credential, basic knowledge of construction equipment and forestry, 2–3 years

Qualifications

• DEP or Attestation of Collegial Studies in administration.
• Basic knowledge of Construction Equipment and Forestry.
• Minimum 2 to 3 years experience in a similar position.
• Excellent MS-Office skills.
• Knowledge of Komatsu products is an asset.

Responsibilities

• Enter quotes into the eXtend software.
• Open and close work orders (Internal, External, Customer, Inter-Branch, Warranty, Recall Campaigns, Maintenance Contracts, Assembly, etc.).
• Open and update HotLinks for work orders.
• Track maintenance contracts.
• Issue order numbers to suppliers (external purchases).
• Maintain service vehicle records.
• Open and update OHS records.
• Create and update equipment records within the service department.
• Maintain various reports related to service department management. (Report Manager)
• Perform various tasks as requested by the immediate supervisor.

Skills

MS-Office

Construction & Forestry knowledge

Education

DEP or Attestation of Collegial Studies in administration

Job description

• Administration & Support
• Full-Time
• Requisition #: AGENT007258

Description

Take your career to the next level !

Why Work for SMS Equipment?

• Competitive salary - Attractive total compensation.
• Ongoing training - Access to leading-edge technical training and professional development opportunities.
• Benefits ;
  
  • Group RRSP with employer participation.
  • Full benefits package upon entry, including telemedicine.
• Safety first - An organizational culture focused on the safety and well-being of our employees.

Your role:

• Enter quotes into the eXtend software.
• Open and close work orders. (Internal, External, Customer, Inter-Branch, Warranty, Recall Campaigns, Maintenance Contracts, Assembly, etc.)
• Open and update HotLinks for work orders.
• Track maintenance contracts.
• Issue order numbers to suppliers (external purchases).
• Maintain service vehicle records.
• Open and update OHS records.
• Create and update equipment records within the service department.
• Maintain various reports related to service department management. (Report Manager)
• Perform various tasks as requested by the immediate supervisor.

What you bring:

• DEP or Attestation of Collegial Studies in administration.
• Basic technical knowledge of Construction Equipment and Forestry.
• Minimum 2 to 3 years experience in a similar position.
• Excellent knowledge of MS-Office suite.
• Knowledge of Komatsu products is an asset.

Join SMS Equipment and experience a career where the right partnership makes everything possible.

This posting is for an existing vacancy within SMS Equipment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are committed to employment equity and encourage applications from all groups covered by an equal opportunity program.