Regional Product Delivery Manager (PDM) & Solution Consultant

Lufthansa Systems Americas, Inc.; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in airline IT solutions is seeking a dedicated professional to ensure smooth operations for its clients in the Americas. Responsibilities include customer liaison using specialized software, resolving issues proactively, and communicating effectively with both clients and internal teams. The ideal candidate will possess significant industry experience, outstanding problem-solving skills, and expertise in airline scheduling products.

Benefits

Flight privileges

15 Vacation Days

Education

Employee Assistance Program

Life Insurance

Long Disability

Up to 60 Sick Days

Qualifications

• 5+ years relevant experience in airline or IT solution provider.
• Experience with scheduling products like NetLine / Sched and NetLine / Slot.
• Legal work permit in Canada or U.S. required.

Responsibilities

• Act as the first contact for customer inquiries in the Americas.
• Resolve complaints and coordinate with internal technical support.
• Ensure smooth operation for assigned services per contract.

Skills

Customer Service

Problem Solving

Communication

Innovation

Tools

NetLine / Sched

NetLine / Slot

Sabre

Amadeus

Job description

• Ensure smooth operation for assigned services and customers according to the contractually agreed scope of services
• Act as the first point of contact for inquiries from customers within the Americas region using Lufthansa System's Scheduling and airport slot management software (NetLine / Sched and NetLine / Slot)
• Act as liaison between the customer and the maintenance and development teams in Budapest (Hungary) and Gdansk (Poland)
• Proactively resolve complaints and answer inquiries from the customer independently, or when other internal resources are needed, coordinate the resolution of customer complaints with internal production advanced technical support
• Moderate and present technical items during customer jour fix
• All other duties as assigned or required

Flight privileges, 15 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days

To thrive in this role, we value a combination of the following requirements :

• 5+ years of relevant experience working at an airline or with an airline IT solution provider
• Working experiences with NetLine / Sched and / or NetLine / Slot or practical experience with scheduling and airport slot management products (e.g. Sabre, Amadeus, Zulu, etc.)
• Skilled in configuring complex IT products and aligning them with customer needs
• Entrepreneurial mindset with innovative solution optimization skills
• Willing to travel within the Americas and to Germany
• Consulting experience preferred
• Excellent communications skills in English; French, Spanish and Portuguese are a plus
• Must possess a legal work permit in Canada or in the U.S.
• CV / Resume and Cover Letter required
• Company will not provide relocation assistance
• Benefits listed apply only to team members in Canada; may vary by location