Regional Product Delivery Manager (PDM) & Solution Consultant

Lufthansa Systems; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

Lufthansa Systems is seeking a Regional Product Delivery Manager (PDM) & Solution Consultant to interface with customers and ensure seamless service delivery. The role involves leveraging airline IT solutions while optimizing customer experiences through effective communication and problem resolution. Candidates are expected to have significant experience in relevant IT products and possess a strong consulting ethos.

Benefits

Up to 60 Sick Days

15 Vacation Days

Life Insurance

Education Benefits

Flight Privileges

Long Disability

Employee Assistance Program

Qualifications

• 5+ years experience at an airline or with an airline IT solution provider.
• Experience with scheduling and airport slot management products.
• Must possess a legal work permit in Canada or the U.S.

Responsibilities

• Ensure smooth operation for assigned services and customers.
• Act as the first contact for inquiries from customers.
• Coordinate resolution of customer complaints with internal teams.

Skills

Communication

Problem Solving

Customer Liaison

Innovative Solution Optimization

Tools

NetLine/Sched

NetLine/Slot

Sabre

Amadeus

Job description

Regional Product Delivery Manager (PDM) & Solution Consultant

Join to apply for the Regional Product Delivery Manager (PDM) & Solution Consultant role at Lufthansa Systems

Regional Product Delivery Manager (PDM) & Solution Consultant

4 days ago Be among the first 25 applicants

Join to apply for the Regional Product Delivery Manager (PDM) & Solution Consultant role at Lufthansa Systems

Are you ready to be the bridge between our customers and our innovative solutions? Join us as the Regional Product Delivery Manager (PDM) & Solution Consultant. Shape exceptional experiences with our Lufthansa Systems network planning solutions.

Explore your next career move with us today!.

Tasks

Your main tasks include, among others:

• Ensure smooth operation for assigned services and customers according to the contractually agreed scope of services
• Act as the first point of contact for inquiries from customers within the Americas region using Lufthansa System's Scheduling and airport slot management software (NetLine/Sched and NetLine/Slot)
• Act as liaison between the customer and the maintenance and development teams in Budapest (Hungary) and Gdansk (Poland)
• Proactively resolve complaints and answer inquiries from the customer independently, or when other internal resources are needed, coordinate the resolution of customer complaints with internal production advanced technical support
• Moderate and present technical items during customer jour fix
• All other duties as assigned or required
  
  

Benefits

• up to 60 Sick Days
• 15 Vacation Days
• Life Insurance
• Education
• Flight privileges
• Long Disability
• Employee Assistance Program
  
  

Requirements

To thrive in this role, we value a combination of the following requirements:

• 5+ years of relevant experience working at an airline or with an airline IT solution provider
• Working experiences with NetLine/Sched and/or NetLine/Slot or practical experience with scheduling and airport slot management products (e.g. Sabre, Amadeus, Zulu, etc.)
• Skilled in configuring complex IT products and aligning them with customer needs
• Entrepreneurial mindset with innovative solution optimization skills
• Willing to travel within the Americas and to Germany
• Consulting experience preferred
• Excellent communications skills in English; French, Spanish and Portuguese are a plus
• Must possess a legal work permit in Canada or in the U.S.
• CV/Resume and Cover Letter required
• Company will not provide relocation assistance
• Benefits listed apply only to team members in Canada; may vary by location
  

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Airlines and Aviation

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