Regional Operations Specialist

COBS Bread; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and vacation plan

Bonus plans

Extended Health & Dental Benefits

Paid sick leave

Volunteer time off

Professional development opportunities

Dynamic, high-achieving team environment

Job summary

COBS Bread is seeking a Regional Operations Specialist based in Edmonton, AB. This position involves conducting bakery assessments, providing training to franchisees, and implementing local marketing initiatives. The ideal candidate has experience in franchise operations and customer service, as well as a strong baking background.

The role offers competitive salary, vacation plan, and benefits including health, dental, and community service opportunities. Join a driven team focused on high performance and professional growth.

Qualifications

• 1-2 years' experience in operations, ideally in a franchise retail environment.
• 2+ years' experience in customer service.
• 1-2 years' experience in the food service, hospitality or franchise industry.
• Baking experience required.
• Valid driver's license and willingness to travel frequently.

Responsibilities

• Conduct regular bakery visits to evaluate franchisee compliance.
• Provide in-bakery training and operational support.
• Coordinate and implement local marketing initiatives.
• Attend in-person production process reviews.
• Monitor bakery performance and ensure compliance.

Skills

High-energy, positive attitude

Relationship building

Customer service

Operational support

Communication skills

Problem-solving

Organizational skills

Attention to details

Job description

Regional Operations Specialist

Reports to: Regional Operations Manager, Prairies
Location: Edmonton, AB

Responsibilities

• Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
• Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
• Coordinate and implement local marketing initiatives
• Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
• Attend in-person production process reviews (e.g., recipe compliance)
• Conduct in-bakery reviews of actual production vs. production schedules
• Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions
• Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions
• Comply with all relevant OH&S policies
• Other projects and tasks as required

Requirements

• A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
• 1-2 years' experience in operations, preferably in a franchise retail environment
• 2+ years' experience in customer service
• 1-2 years' experience in the food service, hospitality or franchise industry
• Baking experience required
• Valid driver's licence and willingness to travel frequently and spend time ‘in the field' rather than behind a desk
• Excellent verbal and written communications skills
• Ability to influence others in order to affect change and drive constant improvement
• Can work autonomously, as well as collaborate and work within a team environment
• Excellent communication, problem- solving and conflict resolution skills
• Strong interpersonal skills to build trust and rapport
• Strong organizational skills to manage multiple tasks and deadlines
• Strong attention to details

Benefits

• Competitive salary and vacation plan
• Both individualized and a company-wide bonus plans
• A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
• Paid sick and personal leave days
• Paid day for community service/volunteer time
• An open, ‘continuous-learning' environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility