Regional Operations Manager - Alberta

CRAFT Beer Market; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

CRAFT Beer Market in Calgary is seeking a Regional Operations Manager - Alberta to lead the operations of three Calgary and one Edmonton restaurants. This role oversees operational performance, financial results, recruitment and development, and ensures our standards are executed across the region.

This hands-on leadership position requires a hospitality leader who values people, operational excellence, and building strong teams.

Qualifications

• 3+ years in a senior leadership or multi-unit restaurant management role.
• Experience overseeing financial performance, labour, inventory, and guest experience.
• Strong business acumen and ownership mindset.
• Excellent communicator with guests, suppliers, and team members.

Responsibilities

• Lead the region's General Managers and collaborate with the Director of Operations to drive restaurant performance.
• Oversee day-to-day operations, including inventory, purchasing, and adherence to company standards across locations.
• Lead recruitment, training, and succession planning to build high-performing teams.
• Partner with General Managers and Executive Chefs to hit revenue, profitability, and financial targets.
• Ensure senior leaders implement processes and maintain operational standards.
• Conduct regular restaurant visits and team check-ins to identify opportunities for improvement.
• Monitor inventory and purchasing weekly and maintain strong controls.

Skills

People leadership

Multi-unit management

Operational excellence

Recruitment & development

Communication skills

Job description

CRAFT Beer Market is all about fresh food, local beer, great people and good times. Our journey began when we opened our first location in Calgary in 2011, and since then, we have grown to serve numerous major centres across Canada and the US, including BC, Alberta, Ontario, and Texas. We believe that bringing together a diversity of thoughts, perspectives, and experiences is the key to growing our community. That means that we celebrate points of difference, encourage uniqueness and invest in our team's personal growth, development and success.

The Role:

We are looking for a Regional Operations Manager - Alberta to lead the operations of our three Calgary and one Edmonton restaurants. This role is responsible for operational performance, financial results, recruitment and selection, leadership development, and ensuring our standards are consistently executed across the region.

This is a hands-on leadership role for an experienced hospitality leader who is passionate about people, operational excellence, and building strong restaurant teams. The Regional Operations Manager works closely with General Managers, Executive Chefs, and the Director of Operations to support restaurant performance and company growth.

Who You Are:

• Proficient leader who has a focus on people
• Organized, adaptable, and able to handle multiple tasks at once
• Team player, collaborative and attentive
• Positive, approachable and charismatic
• Motivated, energetic, and self-starter

What We Offer:

• Dynamic work environment that puts people first
• Monthly hospitality budget + dining discounts across company locations
• Opportunity to grow your career with a national company
• Team perks and partner industry benefits

What You'll Lead:

• Lead the region's General Managers and work closely with the Director of Operations to support strong restaurant performance and develop future leaders.
• Oversee day-to-day operations, including inventory, purchasing, restaurant atmosphere, and execution of company standards across all locations.
• Lead recruitment and selection while supporting training, development, and succession planning to build strong, high-performing teams.
• Collaborate with General Managers and Executive Chefs to achieve revenue, profitability, culinary, and financial targets, including accurate and timely financial reporting.
• Ensure senior leaders are implementing and maintaining company processes, procedures, and operational standards.
• Conduct regular restaurant visits and team check-ins to identify successes, opportunities, and clear areas for improvement.
• Monitor inventory and purchasing on a weekly basis and support restaurants in maintaining strong controls and accurate reporting.

What You've Done:

• 3+ years of experience in a senior leadership or multi-unit restaurant management role
• Proven experience leading, developing, and holding senior leadership teams accountable
• Experience overseeing financial performance, labour, inventory, guest experience, and operational standards across multiple locations
• Strong business acumen with a demonstrated ability to drive innovation and operational performance
• Highly organized, self-motivated, and able to effectively manage multiple priorities
• Strong sense of ownership and accountability
• Excellent communicator who builds strong relationships with guests, suppliers, and team members

Where You'll Work :

• Based in our Downtown Calgary Restaurant ( 345 10 Ave SW, Calgary, AB T2R 0A5)
• Travel between Calgary and Edmonton restaurants (25-35%)

We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives.

We thank all applicants for their interest in this position. Only those selected will be contacted.