Field Operations Manager

Confidential; Calgary; On-site; CAD 70,000 - 75,000; Full time

Job summary

Confidential is seeking a Restaurant Field Operations Manager to lead multi-unit operations across Alberta, including Calgary and Edmonton areas. The role focuses on strategic leadership, franchisee partnerships, and operational excellence to drive growth and profitability.

You will travel frequently, supervise 20–40 locations, and mentor managers while ensuring brand standards and service quality across the field.

Qualifications

• 3–5 years of multi-unit management experience overseeing 20–40 locations.
• Franchise management experience preferred.
• Valid driver’s license and ability to travel 100%
• Bachelor’s degree preferred.

Responsibilities

• Develop and execute strategies to optimize operational effectiveness across multiple locations.
• Leverage data analytics to guide decision-making and improve financial performance.
• Collaborate with corporate teams to achieve company objectives.
• Establish and maintain relationships with franchisees to ensure brand standards.
• Drive continuous operational improvements to ensure service quality.
• Monitor compliance with procedures, certifications, and initiatives.
• Provide hands-on guidance during openings and location transitions.
• Train and develop restaurant Managers to boost profitability and operations.
• Embed brand Recipe Principles into daily field operations.
• Work closely with field teams to align with company goals.

Skills

Strategic planning

Analytical thinking

Team collaboration

Verbal and written communication

Leadership

Education

Bachelor’s Degree

Job description

Join a growing restaurant brand with 75 locations across Canada and the United States as our Restaurant Field Operations Manager, supporting operational excellence across multiple locations.

PRIMARY RESPONSIBILITIES:

Strategic Leadership & Business Advancement:

• Develop and execute strategies to optimize operational effectiveness, profitability, and sustainable growth across multiple restaurant locations.
• Leverage data analytics to guide decision-making and enhance financial performance.
• Collaborate with corporate teams to meet company-wide objectives and drive measurable results.

Franchisee Partnership Management:

• Establish and nurture strong relationships with both prospective and existing franchisees.
• Serve as the primary liaison, addressing concerns to ensure satisfaction and adherence to brand standards.
• Operational Improvement:
• Promote continuous improvements in restaurant operations to maintain exceptional service and product quality.
• Monitor compliance with operational procedures, ensuring consistent application of all policies, certifications, and initiatives.
• Provide hands‑on guidance and support during the opening of new locations and throughout location transitions.

Leadership and Team Development:

• Train, mentor, and develop restaurant Managers to achieve high performance while coaching and counseling franchisees to enhance profitability and operational excellence.
• Foster a culture of excellence through leadership and by embedding the brand’s Recipe Principles into daily operations.
• Conduct regular inspections to assess compliance with operational standards, service quality, and overall customer experience.
• Work closely with corporate departments to ensure alignment between field operations and broader company goals.

Qualifications:

• Experience: At least 3-5 years of multi‑unit management experience, overseeing 20 - 40 units.
• Industry Expertise: Proven background in food service management, preferably in a franchisor/franchisee model.
• Licenses: Valid driver’s license and ability to travel frequently, including same‑day trips.
• Skills: Strong verbal and written communication, strategic planning, analytical thinking, and team collaboration.
• Attributes: Dynamic, energetic, proactive, and results‑oriented approach to achieving operational excellence.

Job Type:

Full-time

Education:

Bachelor’s Degree (preferred)

Experience:

• Operations management: 1 year (preferred)
• Multi‑unit management: 3 years (required)

License/Certification:

• Valid driving license (required); Owns a vehicle (required)
• Willingness to travel: 100% (required)
• Work Location: On the road throughout Alberta, primarily the Calgary and Edmonton areas, including surrounding communities.

Salary: $70,000–$75,000 annually, with flexibility based on experience, qualifications, and overall fit for the role.