Regional Operations & Business Support Manager-EN

Guillevin; Burnaby; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Annual profit-sharing

Flexible group insurance

Telemedicine & EAP

Group RRSP with employer contribution

TFSA

Postsecondary Scholarship Program

Charging terminals

Years of Service Recognition Program

Job summary

Guillevin in Burnaby, British Columbia is seeking a Regional Operations & Business Support Manager to drive regional pricing, inventory, reporting, operations, and continuous improvement across branches. This role partners with the VP and regional leadership to support pricing, systems, and cost-control initiatives.

You will oversee the Small Distribution Centre, manage inventory and reporting, and leverage Power BI and advanced Excel for actionable business insights.

Qualifications

• Minimum five years of industry experience or equivalent education.
• Experience in operations, distribution, supply chain, or business administration.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Power BI and ERP/CRM systems; P21 experience is an asset.

Responsibilities

• Set and oversee the region's pricing strategy and pricing matrices.
• Provide operational and financial support to the VP and regional management.
• Act as SME in P21, supporting reporting and operational processes.
• Lead regional operations team and oversee the regional Small Distribution Centre.
• Manage and analyze inventory including discrepancies, write-downs, and reconciliations.
• Prepare and analyze key business reports and performance metrics.
• Use Power BI and advanced Excel to provide actionable insights.
• Support regional and branch planning, freight negotiations, and vendor relationships.
• Review expenses, invoices, pricing, and inventory activity for cost reduction opportunities.
• Support ecommerce, including customer engagement and navigation of the platform.
• Coordinate regional marketing initiatives and branch merchandising.
• Provide training on systems and processes to employees.
• Support inside sales teams with procedures, back orders, and key accounts.
• Oversee Health & Safety policies and training in the region.
• Coordinate vacation and time-off tracking.
• Promote continuous improvement and operational excellence.

Skills

Analytical thinking

Organizational skills

Communication skills

Problem solving

Tools

Power BI

ERP/CRM systems

P21

Job description

Regional Operations & Business Support Manager

Status

Regular, Full time

Location

Burnaby, British Columbia

Job Description

We are looking for an experienced and highly organized Regional Operations & Business Support Manager to join our team. This is a key role supporting regional leadership and branch operations, with responsibility for pricing, inventory, systems, reporting, operations, and continuous improvement.

Main Responsibilities

• Implement and oversee the region's pricing strategy, including customer price matrices, supplier pricing, rebates, and margin opportunities.
• Provide operational and financial support to the VP and regional management team.
• Serve as a subject matter expert in P21, supporting teams with system functionality, reporting, and operational processes.
• Lead and support the regional operations team and oversee the operations of the regional Small Distribution Centre.
• Manage and analyze inventory, including discrepancies, write-downs, physical inventories, SKU creation, costs, supplier returns, and reconciliations.
• Prepare and analyze key business reports, including monthly commission reports, inventory analytics, operational reporting, and business performance reporting.
• Use Power BI and advanced Excel to provide meaningful business insights and support decision-making.
• Support regional and branch planning, freight negotiations, vendor relationships, and cost-management initiatives.
• Review operational expenses, supplier invoices, pricing, and inventory activity for accuracy and identify opportunities to reduce costs.
• Support the eCommerce business, including increasing customer engagement and helping customers navigate the platform.
• Coordinate regional marketing initiatives and support branch merchandising.
• Provide training and support to employees on systems, operational processes, and best practices.
• Support administrative and inside sales teams with procedures, back orders, key accounts, and system-related needs.
• Oversee Health & Safety policies, procedures, and training within the region.
• Coordinate and track employee vacation and time-off requests.
• Promote continuous improvement, professional development, teamwork, and operational excellence.
• Maintain current knowledge through vendor training, educational opportunities, and industry development.
• Conduct all activities in accordance with Company policies, procedures, and core values.

Requirements

• Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education
• Experience in operations, distribution, supply chain, business administration, or a related field.
• Strong analytical, organizational, and problem-solving skills.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office.
• Experience with Power BI and ERP/CRM systems; P21 experience is an asset.
• Strong understanding of pricing, inventory, purchasing, and financial processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively with leadership and cross-functional teams.
• A proactive, solutions-oriented approach with a strong focus on accuracy, efficiency, and continuous improvement.
• A professional, ethical, and collaborative approach to leadership and business.
• Ability to address problems and opportunities for the company.

What's In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee's children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.