Regional District Manager: Lead High-Performing Stores

Stitch It; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Life insurance

AD&D

Medical coverage

Pension/ RRSP

Educational reimbursement

Employee discount card

Generous paid time off

Job summary

Stitch It is seeking a District Manager to lead multiple store managers across the district, translating business goals into store-level execution. You will coach, develop, and hold leaders accountable while ensuring strong sales, labour optimization, customer service, and adherence to Stitch It standards.

Regular presence in stores, travel within the district, and collaboration with Head Office will be required as you shape region operations, drive growth, and deliver a consistently exceptional

Qualifications

• 7-10 years of experience in retail, sales, or service industries with at least 3 years in district or multi-store management.
• Proven track record of achieving sales targets, driving operational excellence, and leading high-performing teams.
• Exceptional communication, negotiation, and leadership skills with a professional and collaborative approach.
• Strong analytical abilities to interpret KPIs, market trends, and financial data, with proficiency in Microsoft Office and retail systems.
• Commitment to Stitch It's mission, vision, and values, with a passion for customer service and sustainability.
• Valid driver's license and ability to travel frequently within GTHA.
• Competitive base salary with performance-based bonus structure.
• Comprehensive benefits, including life insurance, AD&D, and medical/health coverage.
• Generous time-off policies to support work-life balance.
• Group RRSP/DPSP, Employee Discount Card, and Educational Reimbursement.

Responsibilities

• Lead, coach, and develop Store Managers to operate their locations with ownership and accountability.
• Drive district performance across sales, labour, turnover, turnaround/on-time performance, quality, and customer experience.
• Analyze district results, identify trends and performance gaps, and develop action plans with Store Managers.
• Maintain a strong field presence through regular store visits and follow-ups on priorities.
• Ensure consistent execution of policies, procedures, service standards, health and safety requirements, and processes.
• Build strong management teams through recruitment, onboarding, training, performance management, talent development, and succession planning.
• Monitor staffing needs and address vacancies and capability gaps.
• Coach managers on scheduling and labour optimization to align with volume.
• Set expectations, provide timely feedback, recognize performance, and address concerns.
• Champion a consistent customer experience across locations and manage escalations.
• Lead regional communications and ensure understanding of priorities and initiatives.
• Support store openings, renovations, transitions, and other projects.
• Continuously reprioritize district activities based on needs and opportunities.

Skills

Leadership

Store management

KPIs analysis

Customer service

Tools

Microsoft Office

POS systems

Scheduling tools

Job description

Stitch It is seeking a District Manager to lead multiple store managers across the district, translating business goals into store-level execution. You will coach, develop, and hold leaders accountable while ensuring strong sales, labour optimization, customer service, and adherence to Stitch It standards.

Regular presence in stores, travel within the district, and collaboration with Head Office will be required as you shape region operations, drive growth, and deliver a consistently exceptional