District Team Lead

Wirelessdna; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Wirelessdna is seeking a District Team Lead in Toronto, Ontario. The role provides support and leadership to Store Managers and Assistant Store Managers across the district, ensuring stores meet sales targets and operate with best practices.

You will coach and develop store teams, oversee recruitment, training, visits, and reporting, and drive customer satisfaction through effective leadership and communication across locations.

Responsibilities

• Manage multiple locations to meet compliance standards and achieve monthly sales targets.
• Coach Store Managers and teams to address gaps and improve performance with urgency.
• Visit stores and submit visit reports, ensuring leadership visibility and accountability.

Job description

District Team Lead

As a District Team Lead you will provide support and leadership to all the Store Managers/Assistant Store Managers within your sales district.

District Team Lead will be responsible for executing operational procedures and/or systems to ensure all Store Sales Managers, Assistant Store Manager and Sales Representatives maintain their store at the optimum sales levels and are equipped with the tools, procedures and knowledge required in order to lead their staff and run profitable stores.

Sales/Operations/Customer Service:

• Manage multiple locations to perform and achieve both compliance standards and monthly sales targets
• Collaborate with teams within region to understand challenges and work with Store Managers to rectify concerns.
• Hold conference calls with Store Managers to discuss day-to-day operations, as well as upcoming store events, promotions, and training.
• Maintains store performance list of improvement areas to pinpoint performance gaps, address them with a sense of urgency, and escalates serious issues to the District managers.
• Identify gaps in operations compliance and procedures and provide on-the-spot coaching to Store managers.
• Use best practices to coach Store Managers with day-to-day operations.
• Promotes effective communication between stores and ensures all Managers have immediate access to information.
• Cultivates confidence in employees and inspires them to be passionate about customer satisfaction.

Leadership/ People development:

• Use leadership techniques learned, to train, mentor, motivate, coach and further develop Store Managers and teams.
• Assist with recruiting as needed
• Follows up on training, onboarding and new hire success
• Biweekly one on one coaching with store managers
• Recognize and celebrates team successes to ensure constant employee engagement.
• Approves managers ADP and maintains compliance in scheduling
• Visit store locations and perform visit reports

This description highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

WDNA is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, sexual orientation, or gender identity. For qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.