Ottawa Region District Manager — Lead Multi-Store Growth

Mind Games; Ottawa; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Performance-Based Bonus

Flexible Scheduling

Employee Discount on Games, Puzzles &

Extended Health Benefits

Life Insurance

Career Growth

Job summary

Mind Games, North America's premier specialty retailer, seeks a District Manager for the Ottawa Region to lead multi-store performance and drive exceptional customer experiences across Ottawa and surrounding areas.

You will oversee sales, profitability, and operational excellence while developing store leadership and ensuring consistent in-store experiences. Strong leadership and travel willingness are essential.

Qualifications

• Minimum 5 years of retail experience.
• Minimum 3 years of multi-store management experience.
• Proven experience supervising, coaching, and developing Store Managers and retail leadership teams.
• Demonstrated ability to achieve sales targets and improve profitability across multiple locations.
• Strong understanding of multi-unit retail analytics, financial reporting, and performance management.
• Experience managing operational budgets, controlling expenses, and reducing inventory shrinkage.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities, projects, and store locations simultaneously.
• Experience collaborating with Head Office leadership and cross-functional departments.
• Strong understanding of merchandising, inventory management, customer service, and retail operations.
• Ability to motivate teams and develop future retail leaders.
• Willingness to travel regularly throughout Ottawa region.
• Flexible availability including evenings, weekends, and holidays.
• Knowledge of games, puzzles, toys, collectibles, and pop culture is asset.
• Highly motivated, results-driven, and passionate about delivering exceptional customer experiences.

Responsibilities

• Achieve district financial goals, sales targets, and profitability objectives.
• Analyze business trends and develop plans to increase sales and control expenses.
• Oversee daily operations across multiple locations for consistency and efficiency.
• Ensure merchandising and customer service standards support growth of the retail network.
• Recruit, develop, coach, and motivate Store Managers to achieve goals.
• Monitor store performance via KPIs, sales reports, and assessments.
• Implement loss prevention, inventory control, and safety programs.
• Protect assets with strong operational controls.
• Lead with respect for diverse backgrounds and Mind Games values.
• Collaborate with Head Office to identify opportunities and set strategic goals.
• Recommend new products, merchandising strategies, and promotions.
• Maintain company visual merchandising and presentation standards.
• Visit stores regularly to evaluate performance and suggest improvements.
• Support recruitment, development, performance management, and succession planning.
• Promote teamwork, creativity, participation, and continuous learning.
• Share best practices across stores to improve district performance.
• Ensure compliance with policies and employment/workplace safety laws.
• Travel regularly within Ottawa region to support operations and objectives.

Skills

Retail experience

Multi-store management

Leadership development

Sales targets

Analytics & reporting

Budgeting & cost control

Communication & leadership

Prioritization across locations

Head Office collaboration

Merchandising & inventory

Team motivation

Travel willingness

Flexible scheduling

Games & toys knowledge

Results-driven

Job description

Mind Games, North America's premier specialty retailer, seeks a District Manager for the Ottawa Region to lead multi-store performance and drive exceptional customer experiences across Ottawa and surrounding areas.

You will oversee sales, profitability, and operational excellence while developing store leadership and ensuring consistent in-store experiences. Strong leadership and travel willingness are essential.