Regional Account Manager

Intercity Industrial Supply Limited; Dryden; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Group benefits program

Career development and growth

Job summary

Intercity Industrial Supply Limited in Ontario is seeking a Regional Account Manager to grow an existing customer portfolio and actively pursue new business within a defined geographic territory.

You will serve as a trusted advisor, collaborate with internal teams to ensure a seamless customer experience, and achieve sales objectives through strategic account management and solutions-oriented support.

Qualifications

• Minimum 3 years of direct sales or account management experience in industrial distribution or related industries.
• Strong consultative selling and relationship management.
• Proficiency with Microsoft Office Suite and CRM systems.
• Valid driver’s license and ability to travel within the territory.

Responsibilities

• Maintain current sales accounts and pursue new business within the assigned territory.
• Demonstrate market knowledge and respond quickly to developments in customers' businesses.
• Manage quotes, contract pricing, terms, warranties and delivery dates.
• Coordinate with technical, order desk, warehouse, and sales teams for training and product support.
• Promote Intercity within the community and contribute to team success.

Skills

Direct sales

Account management

Consultative selling

CRM systems

MS Office

Education

Post-secondary education in Business, Sales, Marketing

Tools

MS Office

CRM systems

Job description

At Intercity Industrial, we specialize in providing industrial supplies, fasteners, anchors, tools, and safety equipment. We take pride in delivering exceptional customer service and offering complete solutions tailored to the construction industry and related sectors.

With our experienced and dedicated team, we go beyond simply supplying products, we deliver solutions. We provide technical support, practical alternatives, and expert recommendations to help our customers complete their projects more efficiently, cost-effectively, and on schedule.

We proudly operate five locations across Ontario and also a proud member of the Ficodis Group, a Canadian leader in industrial products, tools, fasteners, safety equipment, and supply chain solutions.

Position Summary

The Regional Account Manager is responsible for managing and growing a portfolio of existing customers while actively pursuing new business opportunities within an assigned geographic territory. This role focuses on building long-term customer relationships, identifying growth opportunities, and delivering exceptional service and technical solutions that support customer success.

The successful candidate will serve as a trusted advisor to customers and collaborate closely with internal teams to ensure a seamless customer experience and achievement of sales objectives.

Key Responsibilities

• Maintain current sales accounts and actively pursue new business within a specified geographical territory, while providing top quality customer service
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Manage customer’s account including quotes, contract pricing, contract terms, warranties and delivery dates of product and service offered
• Coordinate with the technical department, order desk, warehouse, and general sales to provide product specific training
• Contribute to overall success of the company
• Actively contribute to team environment
• Promote Intercity within the community

Working Conditions

• Primarily office and field-based role within a computerized environment.
• Regular travel throughout the assigned territory is required.
• Occasional overnight travel may be necessary.
• Hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Additional hours may be required based on customer needs and business demands.

Qualifications and Experience

• Post-secondary education in Business, Sales, Marketing, or a related field is considered an asset.
• Minimum of three (3) years of experience in direct sales, account management, or business development.
• Experience within industrial distribution, construction, MRO (Maintenance, Repair, and Operations), safety products, tools, fasteners, or related industries is preferred.
• Strong understanding of consultative selling and relationship management.
• Proficiency with Microsoft Office Suite and CRM systems.
• Valid driver's license and ability to travel throughout the assigned territory.

Skills and Competencies

• Strong customer focus and commitment to service excellence.
• Excellent verbal, written, and presentation skills.
• Proven ability to build relationships and influence decision-makers.
• Strong negotiation and problem-solving skills.
• Self-motivated and results-oriented with a proactive approach to business development.
• Highly organized with excellent time-management and multitasking abilities.
• Ability to work independently while contributing effectively within a team environment.
• Strong business acumen and ability to identify growth opportunities.

What We Offer

• Competitive compensation package
• Group benefits program
• Career development and growth opportunities
• Supportive and collaborative team environmentOpportunity to work with an industry-leading organization and a trusted network of suppliers and customers

Intercity Industrial is committed to fostering an inclusive and respectful workplace and welcomes applications from all qualified candidates.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.