Refractory Support Specialist II - CAD

HarbisonWalker International; Welland; On-site; CAD 52,000 - 78,000; Full time

Job summary

HarbisonWalker International seeks a Refractory Support Specialist II to serve as a on-site technical liaison for multiple accounts, collaborating with Customer Service and Sales to provide cost-effective products. The role involves labor-intensive work including lining, relining and repairing furnaces and tundishes.

Responsibilities include reading drawings, assisting with installation methods, inspections, and ensuring safety standards while maintaining accurate reports and inventory for

Qualifications

• High school diploma or GED required.
• Ability to safely use brick saw and bricklaying equipment.
• Working knowledge of refractory lined units.
• Ability to operate a jib crane and ensure proper rigging.
• Ability to safely operate a forklift.
• Ability to safely operate various hand and electrical tools.
• Ability to read, understand and work in conformity with work orders.
• Ability to detect and correct unsafe or hazardous conditions of equipment and work environment.
• Organized individual with emphasis on quality and ability to meet deadlines.
• Fundamental computer skills; Excel a plus.
• Bilingual a plus (Spanish and/or French).
• Requires two years of refractory installation knowledge or equivalent construction or manufacturing experience.

Responsibilities

• Read and interpret refractory lining drawings; use brick saw and bricklaying equipment to lay brick in ladles, furnaces, tundishes, etc.; handle bricks by hand for long periods; perform plug changes and repairs.
• Assist customer staff with refractory installation methods (gunite, pouring, ramming, pumping, ceramic fiber and firebrick).
• Assist customer staff with cleaning/preparing ladles, furnaces, tundishes for repair, relining and fabrication.
• Observe product performance at customer site; perform in-service inspections and post mortem tear outs; document findings and review with team.
• Work closely with customers to understand requirements and help achieve optimal product performance; monitor stock levels; place replacement orders.
• Perform preventive and general maintenance tasks on refractory equipment; document maintenance actions.
• Perform spare parts and equipment inventory counts; complete accurate refractory reports.
• Promote safety and 5S standards; comply with safety policies; participate in toolbox talks and trainings; maintain safe working environment.

Skills

Refractory installation knowledge

Safety-conscious

Ability to read work orders

Education

High school diploma or GED

Tools

Jib crane operation

Forklift operation

Hand and electrical tools

Job description

Job Description

HWI has a fantastic opportunity to join our Value Added Services Team as a Refractory Support Specialist II.

Summary

The Refractory Support Specialist II uses their specialized knowledge of HarbisonWalker Internationals product portfolio to represent the company as an on-site and first call technical liaison servicing two or more accounts. The Refractory Support Specialist II will work directly with internal Customer Service and Sales Representatives to provide customer(s) with the most cost-effective product to fit their needs and establish HarbisonWalker International as the product of choice. This position is a labor-intensive job, assisting the customer(s) in lining, relining and repairing furnaces, ladles, and tundishes.

Responsibilities

• Reading and interpreting refractory lining drawings; using brick saw and bricklaying equipment to lay brick up in ladles, furnaces, tundishes, etc.- handle bricks by hand for multiple hours at a time - perform plug changes, repair slide gates, etc.; teaching installation procedures to and providing guidance to correct procedures
• Assisting customer(s) staff with all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fiber and firebrick installation
• Assisting customer(s) staff with cleaning and preparing ladles, furnaces, tundishes, etc for repair, relining and fabrication
• Observing product performance at customer(s) site; performing in service inspections, post mortem tear outs, documenting findings and reviewing with the proper HarbisonWalker International team member(s)
• Working closely with customer(s), understanding their requirements and aiding them in obtaining the optimal performance of the products; monitoring stock levels to ensure the needs of customer(s) are met; placing replacement orders with HarbisonWalker Internationals Customer Service department
• Preventive and general maintenance tasks on refractory equipment; documenting the preventative maintenance
• Performing spare parts and equipment inventory count to ensure site specific standards are maintained; completing accurate and detailed refractory reports
• Observing and promoting safety and 5’S standards; complying with established facility safety policies and procedures, and other regulations as applicable; participating in daily safety tool box talks and monthly trainings; maintaining a safe and clean working environment.

Requirements

• High school diploma or GED
• Ability to safely use brick saw and bricklaying equipment to lay brick
• Requires working knowledge of refractory lined units
• Ability to operate a jib crane and ensure the rigging of the load is correct
• Ability to safely operate a forklift
• Ability to safely operate various hand and electrical tools
• Ability to read, understand and work in conformity with work orders, as directed
• Ability to detect and correct unsafe or hazardous conditions of equipment and work environment
• Organized individual with emphasis on quality and the ability to meet deadlines
• Requires fundamental computer skills, experience in excel a plus
• Bilingual a plus (Spanish and/or French add onto specific posting if applicable)
• Requires two years of refractory installation knowledge or equivalent construction or manufacturing experience considered.

Physical And Environmental Requirements

• Physical Activity: Requires more than 2/3 of the time standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, or smelling; requires less than 1/3 of the time sitting.
• Lifting: Requires lifting up to 75 pounds more than 2/3 of the time. (23 KG for CAD JD)
• Vision: Requires accurate close, distance, color and peripheral vision and depth perception, including the ability to adjust focus.
• Environment: Requires more than 2/3 of the time working near moving mechanical parts, and being exposed to fumes, airborne particles and outdoor weather conditions; 1/3 to 2/3 of the time in wet or humid conditions, in extreme heat or cold, and exposed to toxic or caustic chemicals; and less than 1/3 of the time in an office setting, in high places, at risk of electrical shock and near vibration. May require wearing respirators, hearing protection, and/or other safety equipment.
• Noise: Requires working in very loud conditions (over 85 decibels).