Sr Field Service Technician

Honeywell; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

Honeywell is seeking a field service professional to respond to service calls, troubleshoot and support customers with HVAC, automation controls, life safety, fire, and security systems. The role includes preventive maintenance, training, and accurate paperwork, with minimal supervision.

Responsibilities include documenting readings, performing backups, maintaining system documentation, and occasional after-hours work.

Qualifications

• Post-secondary diploma in electronics, electrical, instrumentation, engineering technologist, or technical field.
• Valid Class 5 Driver’s License
• Ability to obtain Reliability Security clearance

Responsibilities

• Verify system functional performance and test according to contract requirements.
• Complete documentation of all readings and work performed.
• Perform system backups and install updates/patches.
• Maintain customer system documentation with changes.
• Respond to emergency service calls as required.
• Stay updated on product changes and preventive maintenance techniques.
• Availability for duties outside normal hours as needed.

Skills

Customer service

Written and verbal communication

Networking IT experience

Education

Post-secondary diploma in electronics/electrical/instrumentation/engineering tech

Bachelor’s degree or technical/professional certificate

Job description

Job Description

Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life safety, fire, and security systems. Additional responsibilities may also include technical delivery of small service jobs, preventative maintenance, customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate, timely and thoroughly completed with minimal supervision.

Job Description

Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life safety, fire, and security systems. Additional responsibilities may also include technical delivery of small service jobs, preventative maintenance, customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate, timely and thoroughly completed with minimal supervision.

Responsibilities

Key Responsibilities:

Technical And Job-Related Responsibilities

• Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Complete documentation of all work done, including all readings, offsets, etc.
• Perform system backups, install appropriate updates and patches
• Maintain customer system documentation with any configuration or model changes.
• Respond to emergency service calls as required
• Keep abreast of changes and new developments in product and preventive maintenance techniques
• Availability for and performance of duties outside of normal working hours as required
  
  

Customer Management

• Promote, build and maintain good customer relations
• Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
• Demonstrate system and provide training to customers as required
• Be aware of service contract scope of service, equipment coverages, and requirements
  
  

Health And Safety

• Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
  
  

Administrative Responsibilities

• Be responsible for Honeywell’s assets such as tools, software, and site database
• Keep documentation and paperwork up-to-date
• Real time job reporting
  
  

Qualifications

YOU MUST HAVE

• Post-secondary diploma in electronics, electrical, instrumentation, engineering technologist, or technical field.
• Valid Class 5 Driver’s License
• Ability to obtain Reliability Security clearance
  
  

WE VALUE

• Previous customer service experience
• IT experience (networking)
• Fire Safety (CFAA)
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor’s degree or technical/professional certificate
• Good presentation skills.
  
  

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.