Referral Coordinator - In-Person Admin & Scheduling

Lifemark Health Group; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental benefits

Employee assistance program

Discounts (Shoppers Drug Mart 30%)

Employee Stock Purchase Plan (25%)

Paid vacation and wellness days

Continuing education allowance

Job summary

AssessMed Edmonton is seeking a Referral Coordinator to manage referrals, schedule assessments, and handle related documentation in a fast-paced environment. This 12-month contract role is full-time and in-person, based at 10230 142 Street #300, Edmonton, AB.

Responsibilities include coordinating appointments, processing notes, arranging transportation, and maintaining accurate timelines to ensure high service standards.

Qualifications

• Requires relevant post-secondary education
• 3 years of client service or administrative experience, ideally in insurance/healthcare
• Proficient with MS Office, Internet, Adobe Acrobat and case management software
• Experience with SmartSimple is an asset
• Strong organizational and multitasking abilities
• Effective verbal and written communication skills
• Ability to work independently with sound judgement
• Knowledge of medical terminology is a plus

Responsibilities

• Handle referrals, book appointments, process documentation and correspondence
• Follow up on cancellations and no-shows and rebook when needed
• Process clinical notes and record release requests
• Maintain accurate timelines in the system and ensure timely bookings
• Arrange transportation and interpreters for assessments
• Greet guests and provide refreshments
• Answer phone calls promptly and route to the appropriate person
• Scan documents and manage filing and mail/couriers
• Prepare rooms and assist with assessments as needed
• Draft and send appointment reminders and medical document reminders
• Identify potential service issues and notify management
• Assist in updating administrative processes
• Perform other duties as assigned

Skills

Client service

Administrative support

Organizational multitasking

Communication skills

Autonomy

Team collaboration

Education

Post-secondary education

Tools

MS Office Suite

Internet

Adobe Acrobat

Case management software

SmartSimple

Job description

AssessMed Edmonton is seeking a Referral Coordinator to manage referrals, schedule assessments, and handle related documentation in a fast-paced environment. This 12-month contract role is full-time and in-person, based at 10230 142 Street #300, Edmonton, AB.

Responsibilities include coordinating appointments, processing notes, arranging transportation, and maintaining accurate timelines to ensure high service standards.