Referral Coordinator & Medical Receptionist

Capital City Women's Centre; Edmonton; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Clinic Health Spending Account

Onboarding and training

Career development opportunities

Job summary

Capital City Women’s Centre’s Obstetrics and Gynecology Clinic in Edmonton seeks a Referral Coordinator & Medical Receptionist. This role combines medical reception, referral coordination, appointment scheduling, patient service, and administrative support in a busy clinic.

The ideal candidate embraces accuracy, confidentiality, respectful patient communication, and teamwork; positions are full-time permanent with a daytime schedule Monday–Friday.

Qualifications

• High school diploma or equivalent and healthcare admin experience.
• Proficient with computer systems and patient records.
• Maintain strict patient confidentiality and accurate information.

Responsibilities

• Coordinate patient referrals, review required information, and direct to physicians.
• Register, check in, and assist patients at the front desk with professionalism.
• Schedule, reschedule, and manage patient appointments per clinic policies.
• Maintain electronic and paper records and support physicians and staff.

Skills

Administrative experience

Confidentiality

Strong organizational skills

Communication

Time management

Teamwork

Education

High school diploma

MOA / Medical Administrative Assistant training

Tools

EMR system

Netcare

Connect Care

Job description

Capital City Women’s Centre – Obstetrics and Gynecology Clinic

Edmonton, Alberta

Full-Time | Permanent

Monday to Friday, 8:30 a.m. – 4:30 p.m.

$22–$24 per hour, based on experience

Start Date: September 28, 2026

Position Overview

Capital City Women’s Centre is seeking a Referral Coordinator & Medical Receptionist to join our Obstetrics and Gynecology Clinic in Edmonton.

This position provides a combination of medical reception, referral coordination, appointment scheduling, patient service, and administrative support to physicians, patients, referring healthcare providers, and the clinic team.

The ideal candidate is organized, dependable, detail-oriented, professional, and comfortable working in a busy healthcare environment where priorities may change and multiple tasks require attention.

The successful candidate will understand the importance of accuracy, confidentiality, respectful patient communication, timely follow-up, and teamwork.

Key Responsibilities

Referral Coordination

• Receive, review, and direct incoming patient referrals according to clinic procedures.
• Review referrals for required information and documentation.
• Enter and maintain accurate referral and patient information.
• Track referrals from receipt through physician review, triage, and appointment booking.
• Communicate with referring healthcare providers regarding missing information and referral status.
• Coordinate appointments according to physician triage decisions and clinic booking guidelines.
• Maintain accurate and timely referral records while protecting patient confidentiality.

Medical Reception & Patient Services

• Welcome patients and provide a professional and respectful first point of contact.
• Register and check in patients for appointments.
• Confirm and update patient demographic and contact information.
• Verify Alberta Health Care information as required.
• Answer, screen, and direct telephone calls.
• Respond to patient inquiries in a professional and timely manner.
• Schedule, confirm, reschedule, and cancel appointments in accordance with clinic policies.
• Explain clinic procedures and administrative requirements clearly and respectfully.
• Manage patient flow and communicate delays or changes appropriately.
• Respond professionally to patients who may be anxious, frustrated, or distressed.

Administrative Support

• Maintain accurate electronic and paper records.
• Process incoming and outgoing correspondence, faxes, and other communications.
• Provide administrative support to physicians and Medical Office Assistants.
• Maintain organized reception and administrative work areas.
• Maintain reception supplies as required.
• Follow clinic privacy, confidentiality, safety, and workplace procedures.
• Identify and elevate urgent or time-sensitive matters appropriately.
• Participate in process improvements and other administrative duties as assigned.
• Contribute to a positive, respectful, and collaborative workplace.

Required Qualifications

• High school diploma or equivalent.
• Previous administrative experience, preferably in a healthcare or medical office environment.
• Demonstrated computer proficiency.
• Strong record-keeping and organizational skills.
• Ability to maintain strict confidentiality when handling personal health information.

Preferred Qualifications & Assets

• Medical Office Assistant (MOA), Medical Administrative Assistant, or related training.
• Experience coordinating patient or specialist referrals.
• Experience with an electronic medical record (EMR) system.
• Knowledge of Alberta’s healthcare system and referral processes.
• Experience working in a specialist or surgical clinic.
• Experience with Netcare, Connect Care, or other Alberta healthcare systems.
• Previous experience with medical reception and appointment scheduling.

The successful candidate will demonstrate:

• Attention to detail: Maintains accurate patient, referral, appointment, and administrative information.
• Organization: Effectively manages multiple responsibilities and competing priorities.
• Communication: Communicates clearly and professionally with patients, physicians, staff, and healthcare providers.
• Patient service: Provides respectful, compassionate, and patient-centred service.
• Time management: Meets deadlines and manages time-sensitive referral and administrative tasks.
• Judgment: Recognizes sensitive matters and knows when to elevate concerns.
• Adaptability: Remains calm and effective during changing priorities or interruptions.
• Teamwork: Works cooperatively with physicians and administrative and clinical staff.
• Professionalism: Demonstrates discretion, reliability, confidentiality, and respectful workplace conduct.

What We Offer

• Full-time, permanent employment on a Monday-to-Friday daytime schedule.
• $22–$24 per hour, based on experience.
• Professional and collaborative clinic environment doing meaningful work supporting patients and physicians.
• Comprehensive onboarding and training.
• Opportunities to develop healthcare administration and referral coordination skills.
• Clinic Health Spending Account.

About the Role

This is an excellent opportunity for an experienced administrative professional who enjoys working directly with patients and healthcare providers. This role combines referral coordination, medical reception, patient service, and administrative responsibilities.

At Capital City Women’s Centre, administrative staff play an important role in supporting a positive patient experience and helping the clinic provide timely, coordinated healthcare.

We value accuracy, empathy, follow-through, discretion, professionalism, and teamwork.

Capital City Women’s Centre is committed to providing an inclusive, respectful, and accessible workplace. We welcome applications from qualified candidates with diverse backgrounds, experiences, and perspectives. Accommodation is available throughout the recruitment process upon request.