Recruitment Manager

Level A Professional Group; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Recruitment Manager to handle client accounts, drive recruitment efforts, and oversee external staff in Barrie, Ontario. This role offers a competitive salary starting at $60,000 with the potential for lucrative commissions based on performance. Ideal candidates will possess strong relationship-building skills, effective communication, and a commitment to diversity and inclusion.

Qualifications

• Exceptional typing skills (minimum 40 words per minute).
• Valid Class G2 or higher driver’s license.
• Deep commitment to ongoing learning and development.

Responsibilities

• Manage client accounts and recruit candidates effectively.
• Conduct interviews and verify references.
• Supervise external staff and ensure compliance.

Skills

Communication

Relationship Building

Organizational Excellence

Time Management

Responsiveness

Education

High school diploma or equivalent

Post-secondary education

Tools

Microsoft Office Suite

CRM databases

Job description

The Recruitment Manager’s primary responsibility is to manage current client accounts and actively recruit candidates to fill open positions while maintaining a high standard of excellence in staffing solutions. This role includes the full exercise of management authority over external employees, including the power to supervise, train, hire, discipline, performance manage, and terminate where appropriate. The Recruitment Manager is expected to promote the company’s values and services in a highly professional and knowledgeable manner, consistently striving to exceed both short-term and long-term goals related to sales growth, service delivery, and profitability. The role also includes essential administrative and clerical responsibilities that support effective office operations.

Face-to-face engagement with clients, candidates, and team members is central to success in this role. Staying informed on economic trends, labor market changes, and regional business developments is key to anticipating client needs. Equally important is ensuring those needs are met by sourcing, screening, and selecting qualified candidates who align with both the job and the client’s company culture.

SCOPE

As a leading agency with Indigenous senior leadership, Level A Professional Group operates with a deep-rooted commitment to community engagement and respect for diversity and inclusion. The Recruitment Manager will report to the General Manager (or delegate) and represent the organization with integrity, professionalism, and cultural awareness.

With ambitious growth projections in sales and market share, the Recruitment Manager will play a pivotal role in driving expansion while helping Level A remain mission-driven—supporting Indigenous communities, promoting a hand-up philosophy, and building opportunities for sustainable success across all client industries.

CORE ATTRIBUTES REQUIRED

The ideal candidate will demonstrate competence in the following areas :

• Relationship Building : Foster collaborative relationships with clients, candidates, internal stakeholders, and community members.
• Communication : Deliver clear, concise, and culturally sensitive verbal and written communication.
• Responsiveness : Anticipate client and candidate needs, responding with a sense of urgency and accuracy.
• Responsibility & Accountability : Make informed decisions independently and own outcomes.
• Team Collaboration : Align with internal staff to resolve challenges and drive positive results.
• Organizational Excellence : Utilize exceptional time management and goal-setting skills to stay organized in a dynamic environment.

PRIMARY DUTIES AND RESPONSIBILITIES :

Client Account Management

• Build and maintain accurate, up-to-date client records in both digital and paper formats.
• Handle job orders, candidate profiles, and employee information with strict confidentiality.
• Match job openings to qualified candidates based on job specifications and skills.
• Follow up promptly with clients to deliver progress reports and summary information on staffing efforts.
• Identify and deliver any client-specific assessments, onboarding processes, or documentation.
• Deliver exceptional customer service and troubleshoot any issues to ensure client satisfaction.
• Conduct on-site client support duties including attendance tracking, safety walkthroughs, and client evaluations.
• Arrange and lead job-site tours and orientations.

Recruitment and Staffing

• Screen incoming applications, schedule assessments, and conduct interviews.
• Administer relevant skills testing and interpret results to inform hiring decisions.
• Verify references and conduct employment history checks to ensure candidate credibility.
• Maintain complete employee records, ensuring compliance with applicable laws and company procedures.
• Assign candidates to roles based on qualifications and client preferences.
• Track employee availability, update databases and call logs, and confirm job acceptances.
• Provide orientation and mandatory safety training, including WHMIS and other required certifications.

Employee Relations and Oversight

• Supervise external staff to monitor attendance, performance, and professionalism.
• Offer ongoing coaching and address barriers to performance.
• Apply progressive discipline policies, including verbal warnings, documentation, and termination as necessary.
• Investigate attendance issues and collaborate with clients to manage any feedback about performance.
• Provide supportive action plans for struggling employees where possible

Administrative and Front Desk Functions

• Serve as the first point of contact for phone, email, and in-person inquiries.
• Draft internal memos, letters, reports, and general correspondence.
• Maintain organized and confidential files for all business functions.
• Keep the office environment clean, welcoming, and professional at all times.
• Monitor and order supplies to maintain operational readiness.
• Report health, safety, or security concerns promptly to senior leadership.
• Take on special projects at the discretion of the General Manager.

GENERAL OFFICE RESPONSIBILITIES

• Participate in recruitment advertising through various job boards and social platforms.
• Assist with onboarding processes and ensure all forms and compliance documentation are submitted.
• Collaborate with team members to ensure seamless service to new and existing clients.
• Lead the administration and follow-up of WSIB claims until their resolution.
• Oversee the collection and accuracy of weekly timesheets and submit payroll packages accordingly.
• Track activity logs, call records, and follow-ups diligently.
• Be available for after-hours emergency calls and weekend support rotations.
• Perform miscellaneous office duties including mail distribution, data entry, and reception services.
• Remain highly responsive and proactive in assisting clients, employees, and team members.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to manage large groups of external employees across multiple client sites.
• Maintain discretion and confidentiality in handling sensitive company and employee information.
• Foster effective communication at all levels of the organization.
• Strong working knowledge of Microsoft Office Suite and CRM databases.
• Proficient in operating standard office equipment.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Competency in basic mathematics and written communication.
• Ability to understand and interpret verbal, written, or visual instructions.
• Strong record-keeping and documentation skills.
• Analytical and decision-making skills, with the ability to assess problems and resolve issues quickly.
• Knowledge of health & safety procedures and general office protocols.

QUALIFICATIONS AND WORKING CONDITIONS

• High school diploma or equivalent; post-secondary education an asset.
• Exceptional typing skills (minimum 40 words per minute).
• Strong interpersonal and professional telephone etiquette.
• Ability to prioritize, remain organized, and meet tight deadlines.
• Valid Class G2 or higher driver’s license with reliable, insured vehicle available daily.
• Ability to work independently while supporting a collaborative environment.
• Physically able to lift and move up to 10 lbs as needed.
• Available to work flexible hours, including after-hours or weekends, based on client needs.
• Business professional and business casual wardrobe required.
• Willingness to travel between client sites and events.
• A deep commitment to ongoing learning and development.
• A mindset that embraces challenges, takes initiative, and solves problems.

Office Hours : Monday to Friday, 8 : 00 AM to 6 : 00 PM (not including on-call, business meetings, and client functions).

Office Location : Peterborough, Ontario.

Compensation and Incentives

We offer a competitive base salary starting at $60,000 annually , plus a lucrative commission structure that rewards your performance. You’ll have the potential to earn up to $20,000 or more in commission , with 10% commission on permanent placements and an additional 5% for successfully placing the candidate —that’s up to 15% of the total billed amount for each permanent placement you make. Your earning potential grows with your results, giving you both stability and strong financial upside.

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Recruitment Manager • barrie, on, Canada