Recruiter (Global Operations, 12-month contract)

Airbnb; Ottawa; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Paid volunteer time

Healthy snacks and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit

Job summary

Airbnb in Ottawa, Canada is seeking an experienced Global Operations Recruiter to drive end-to-end hiring for Community Support and related teams. You will lead outbound sourcing, screening, interviews, and offers, building diverse pipelines across multiple requisitions and geographies.

You will partner with talent teams and business leaders to shape strategy, deliver a premium candidate experience, and ensure data-driven reporting while thriving in a fast-paced, high-volume environment.

Qualifications

• 5+ years of full-cycle recruiting experience.
• Experience supporting Global Operations and customer support roles.
• Experience with ATS and sourcing platforms (Greenhouse, Ashby, Gem).
• Ability to communicate in English and French or Spanish.
• Familiarity with AI recruiting tools to automate workflows.

Responsibilities

• Bring searches to fruition and deliver exceptional candidate and hiring manager experiences.
• Manage full-cycle recruitment process: sourcing, screening, interviews, feedback, offers.
• Build pipelines for multiple requisitions across teams and geographies.
• Drive inclusive, diverse pipelines at top of the funnel.
• Partner with talent partners, hiring managers, HR operations and finance on strategy and plan.
• Influence leaders on process, interview best practices, and decision making.
• Provide a high-touch, white-glove experience for senior stakeholders and candidates.
• Accurately track candidate data and report to the business.

Skills

Sourcing

Candidate closing

Stakeholder management

Communication

Adaptability

Bilingual EN/FR

Tools

Greenhouse

Ashby

Gem

Claude

ChatGPT

Job description

• Your main responsibility will be to successfully bring searches to fruition and deliver exceptional experiences for candidates and hiring managers across our Global Operations Function, with a predominant focus on Community Support
• Our team takes a consultative approach, working closely with stakeholders to understand their needs and provide tailored solutions
• Dedicated to sourcing and hiring top talent in the market, we ensure that every individual interacting with Airbnb's recruitment process feels valued and supported
• Manage and drive a full-cycle recruitment process including outbound sourcing, screening, interview, feedback and offers for all levels of candidates from entry to mid-level across our Global Operations function - largely supporting Community Support Delivery
• Build pipeline for multiple requisitions across business teams and geographies, consider diversity and the importance of balanced candidate slates
• Drive inclusion through building diverse pipelines at top of the funnel
• Partner with talent partners, hiring managers, HR operations and finance to build hiring strategy and plan
• Influence business leaders and educate hiring managers on process, interview best practices, and decision making
• Provide exceptional candidate experiences. Create new ways to surprise and delight candidates as they go through our interview process
• Accurately track candidate data and use systems correctly to be able to report to the business
• Find the best, brightest and most passionate people for Airbnb using new and creative ways to find and engage them
• Represent Airbnb with integrity and professionalism. Speak passionately and authentically about Airbnb and our mission

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

• Track record for successfully identifying, qualifying, and closing exceptional candidates in competitive, quota-carrying, or commercial talent markets
• High-level of self-initiative, creativity, perseverance, and flexibility
• Demonstrated ability to deliver a "white glove," high-touch experience for senior, stakeholders and candidates
• Comfortable working with a high degree of ambiguity in a fast-scaling environment
• Genuine curiosity and strong desire to continuously learn and grow
• Demonstrates a positive, can do attitude. Receives feedback well and looks to constantly improve and grow
• Strong organizational and planning skills and a solutions orientation - able to juggle multiple concurrent, time-sensitive searches
• Experience operating in a high-velocity, high-volume recruiting environment, able to manage a large, fast-moving requisition load while maintaining a high bar and speed to close
• Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts concisely and clearly
• Well-developed analytical and influencing skills
• 5 - 7+ years full cycle recruiting experience is required. Experience supporting a Global Operations function inclusive of customer support roles is preferred
• Experience with ATS and sourcing platforms (Greenhouse, Ashby, Gem) and a track record of using AI tools like Claude or ChatGPT to build recruiting automations and streamline workflows, preferred
• Ability to communicate in both English and French OR Spanish, preferred

All qualified individuals are encouraged to apply