Recreation & Culture Customer Experience Specialist

TOWN OF OAKVILLE; Oakville; On-site; CAD 42,000 - 62,000; Full time

Job summary

The Town of Oakville is seeking a permanent, full-time Recreation & Culture Clerk to deliver friendly, professional service and handle inquiries. You will process registrations, memberships, and facility bookings, and provide accurate information to the public and internal clients.

You will support online registration, assist with fee assistance, maintain client data, and perform financial transactions through the POS system while ensuring accurate deposits.

Qualifications

• Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure.
• At least 2 years of experience in customer service/public relations and working effectively within a team environment.
• Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities.
• General knowledge of accounting principles for cash handling.
• Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail.
• Ability to effectively communicate both verbally and in writing.
• Proficiency in Microsoft Office Suite. Knowledge of the Xplor Recreation software system would be an asset.

Responsibilities

• Handle Recreation and Culture inquiries in a timely, professional, courteous manner.
• Process program registrations, memberships, and facility bookings and follow up as needed.
• Provide accurate information to public and internal clients.
• Support customers using the online registration system.
• Assist in administration of fee assistance program.
• Maintain client data base and ensure data entry accuracy.
• Support in financial transactions via the Point-of-Sale system and reconcile daily deposits.
• Assist in quality assurance to ensure information accuracy for self-service offerings.

Skills

Customer service

Public relations

Team player

Multitasking

Verbal & written communication

Microsoft Office

Xplor Recreation

Education

Secondary school diploma in Business Administration, Hospitality, or Recreation & Leisure

Tools

Microsoft Office Suite

Xplor Recreation Software

Job description

The Town of Oakville is seeking a permanent, full-time Recreation & Culture Clerk to deliver friendly, professional service and handle inquiries. You will process registrations, memberships, and facility bookings, and provide accurate information to the public and internal clients.

You will support online registration, assist with fee assistance, maintain client data, and perform financial transactions through the POS system while ensuring accurate deposits.