Receptionist/Guest Experience Greeter

Northern Roads Auto Group; Niagara Falls; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Growth opportunities

Health & Wellness initiatives

Career path & training

Job summary

Northern Roads Auto Group is moving into a brand-new Kia facility in Niagara Falls, and seeks a Receptionist/Guest Experience Greeter to be the friendly front line for customers.

You will welcome guests, guide them to the right department, offer coffee, answer calls, assist with payments, and help with licensing paperwork in a busy dealership environment.

Qualifications

• Experience with multi-line phone systems is an asset.
• Experience in automotive dealership is an asset.
• Must hold a valid G driver's license.

Responsibilities

• Be the first point of contact for guests entering our dealership and give a warm welcome.
• Help customers find the right person or department quickly and confidently.
• Offer coffee, refreshments and snacks while guests visit.
• Answer incoming calls on a multi-line phone system and connect callers to the right team member.
• Assist with customer payments and issue receipts.
• Support licensing paperwork and other dealership administration.
• Keep customer-facing areas tidy and welcoming.
• Support Sales, Service and Administration teams as needed.

Skills

Customer service

Multitasking

Friendly demeanor

Proactive

Professional communication

Organized

G license

Tools

Microsoft Office 365

Job description

New building. New experience. And we need the right person to welcome everyone through the doors.

Location: 7818 Oakwood Drive, Niagara Falls > 7960 Oakwood Drive, Niagara Falls

Compensation: $19.00-21.00 an hour based on experience

Availability: Monday to Saturday

Northern Roads Auto Group is getting ready for something BIG!

Within the next few months, our Niagara Falls Kia team will be moving into a brand-new, state-of-the-art Kia facility and we're looking for an energetic, outgoing Receptionist/Guest Experience Greeter to be front and centre of the customer experience.

You won't just sit behind a reception desk.

You'll be the first smile customers see, the person who knows where everyone needs to go, the one offering a fresh coffee while they wait, answering a ringing phone while welcoming the next guest through the door, and helping keep everything moving when the dealership gets busy.

If you're someone who genuinely enjoys people, thrives on energy and can juggle five things at once without losing your smile, we want to meet you!

And the best part? You'll get to grow with us as we move into an incredible new facility and the next chapter of Cardinal Kia.

What Your Day Might Look Like

No two days in a dealership are exactly the same - and that's part of the fun!

• Be the first point of contact for guests entering our dealership and make sure everyone receives a warm welcome.
• Help customers find the right person or department quickly and confidently.
• Make our guests feel at home by offering coffee, refreshments and snacks while they visit.
• Answer incoming calls on a multi-line phone system and connect customers with the right team member.
• Assist with customer payments and issue receipts.
• Support licensing paperwork and other dealership administration.
• Help organize and maintain files and documentation.
• Keep customer-facing areas tidy, organized and welcoming.
• Jump in and support our Sales, Service and Administration teams when needed.
• Handle multiple priorities at once while maintaining a positive, professional attitude.
• Take on other duties as needed because in a busy dealership, teamwork is everything!

You Might Be Our Person If...

You're the type of person who notices someone walking through the door and naturally says “Hi! How can I help you?”

You're friendly, confident and comfortable talking to just about anyone.

You're also:

• A natural multitasker who can prioritize on the fly.
• Comfortable working in a fast-paced environment and under pressure.
• Positive, outgoing and genuinely customer-focused.
• Professional and mature in your communication.
• A proactive self-starter who doesn't need to be told every little thing that needs doing.
• Organized with strong attention to detail.
• Technically savvy and strong Microsoft Office 365 skills.
• Available to work Monday through Saturday based on scheduling requirements.
• The holder of a valid G driver's licence with a clean driver's abstract.

Experience with multi-line phone systems and within an automotive dealership is an asset but personality, attitude and the ability to take care of people matter to us.

When you join Northern Roads, you’ll enjoy:

• Trusted relationships- We’re a work family and you'll become a part of the team.
• Many employee engagement activities- We want you to want to come into work every day.
• Employee Health and Wellness Initiatives-We truly care about your well-being.
• Career path planning and training- We want you to succeed and grow alongside us.
• There are plenty of other perks and incentives, you’ll have to join us to find out more!

More About Us:

At Northern Roads Auto Group, we’ve proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We’re passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi-Kia President’s Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Fort Erie Toyota (2025).

Our success is built on integrity, innovation, and community- a commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please [e-mail].

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.