Junior Parts Advisor

Northern Roads Auto Group; Niagara Falls; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

On-site training

Ongoing coaching

Brand-new facility

Training through industry partners

Cross-training in parts and service

Advancement opportunities

Job summary

Cardinal KIA in Niagara Falls, Ontario, is hiring a Junior Parts Advisor to join our brand-new Niagara Falls dealership. This entry-level role offers hands-on training, cross-training in parts and service, and clear paths to advanced positions within Cardinal KIA or Northern Roads Auto Group.

You will assist technicians, identify parts, deliver to technicians, and help maintain organized inventory while delivering excellent customer service.

Qualifications

• Positive attitude and strong work ethic.
• Good organizational skills and attention to detail.
• Customer-service oriented with strong communication.
• Willingness to learn both parts and service operations.

Responsibilities

• Assist technicians and service advisors with parts requests.
• Learn to identify and order the correct parts using manufacturer and dealership systems.
• Deliver parts directly to technicians throughout the shop.
• Stage parts for scheduled appointments and upcoming repairs.
• Complete local parts deliveries and pickups when required.
• Receive, inspect, organize and stock incoming parts.

Skills

Positive attitude

Strong work ethic

Organizational skills

Customer service

Communication skills

Willingness to learn

Job description

Junior Parts Advisor

Cardinal KIA | Niagara Falls, Ontario

$19.00–$21.00 per hour plus performance bonus

Cardinal KIA is preparing to open our brand-new Niagara Falls dealership, and we are looking for a Junior Parts Advisor to grow with our team.

This is an entry-level position intended for someone who wants to build a long-term career in the automotive industry. Previous dealership or parts experience is an asset, but it is not required. We are prepared to train someone who is dependable, works hard and wants to continue learning and taking on more responsibility.

The goal is to develop the successful candidate into a knowledgeable Parts Advisor with the skills and experience needed to advance within Cardinal KIA or Northern Roads Auto Group.

Training and Career Development

You will receive hands‑on training from our Parts Manager and other experienced members of the dealership team. Additional training will be provided through industry partners such as PBS Systems, NCM Associates and other automotive training providers.

As part of your onboarding, you will also be cross‑trained in our service department. This will include learning basic service tasks, repair‑order flow and how work moves through the shop.

The service cross‑training will help you understand:

• How technicians use and request parts
• How parts availability affects technician productivity
• How repair orders move through the service department
• How parts, service and technicians work together
• How delays affect customers and the dealership
• How an efficient fixed operations department operates

This broader training will make you a stronger Parts Advisor and give you exposure to other potential career paths within the dealership.

As your knowledge and performance develop, future opportunities may include Parts Advisor, Senior Parts Advisor, Assistant Parts Manager, Parts Manager, service‑department positions or other roles within Northern Roads Auto Group.

Responsibilities

• Assist technicians and service advisors with parts requests
• Learn to identify and order the correct parts using manufacturer and dealership systems
• Deliver parts directly to technicians throughout the shop
• Stage parts for scheduled appointments and upcoming repairs
• Complete local parts deliveries and pickups when required
• Receive, inspect, organize and stock incoming parts
• Assist retail and wholesale customers in person and over the phone
• Prepare parts quotes and place orders
• Monitor special‑order parts and communicate updates
• Maintain accurate inventory records and organized storage locations
• Assist with inventory counts, returns and warranty parts
• Complete basic service tasks during cross‑training
• Keep the parts department and work areas clean, safe and organized
• Assist the Parts Manager with process development and improvement
• Support other areas of the department when needed

An important part of this position is helping our technicians remain productive. This includes delivering parts directly to technicians, preparing parts in advance and helping reduce the time technicians spend waiting for or looking for parts.

You will also work with the Parts Manager to identify and develop processes that improve shop efficiency, technician productivity, customer turnaround times and overall fixed operations profitability.

What We Are Looking For

• A positive attitude and strong work ethic
• Dependable attendance and punctuality
• A genuine interest in building a career
• Willingness to learn both parts and service operations
• Strong organizational skills and attention to detail
• Good communication and customer‑service skills
• Basic computer skills and the ability to learn new systems
• Ability to follow direction, accept feedback and apply training
• Willingness to help throughout the department and shop
• Ability to safely handle, move and organize automotive parts
• A valid Ontario driver’s licence and acceptable driving record
• Availability to work scheduled shifts Monday through Saturday, based on departmental needs

Experience in automotive parts, customer service, retail, warehousing, delivery or inventory management is helpful but not required.

What We Offer

• $19.00–$21.00 per hour
• Additional performance bonus
• A position in Cardinal KIA’s brand-new facility
• On‑site training and ongoing coaching
• Training through recognized automotive industry partners
• Cross‑training in both parts and service
• Opportunities to take on more responsibility as your skills develop
• Advancement opportunities within Cardinal KIA and Northern Roads Auto Group

Cardinal KIA is entering a significant period of growth. Joining us now provides an opportunity to learn the business, contribute to the development of our new operation and grow alongside the dealership.

More About Us:

At Northern Roads Auto Group, we’ve proudly operated successful, family‑owned automotive businesses for over 30 years in the heart of the Niagara Region. We’re passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi‑Kia President’s Award‑winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Fort Erie Toyota (2025).

Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact [e-mail].

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.