Receptionist/ Business Development Center (BDC) Representative

Ontario Hyundai; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Receptionist/BDC Representative to join their dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support. Your responsibilities will include answering calls, managing service inquiries, and performing administrative tasks to ensure smooth operations. This position offers a chance to thrive in a customer-focused environment, where your contributions directly impact customer satisfaction and business success. If you possess strong communication skills and a passion for helping others, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Paid Vacation

Paid Holidays

Qualifications

• 1+ years' experience in customer service or sales is required.
• Strong phone and computer skills are essential.

Responsibilities

• Answer incoming calls and greet visitors in a friendly manner.
• Coordinate service inquiries and manage paperwork efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Sales Experience

Bilingual

Education

Post-secondary education or training

Tools

Microsoft Office Suite

Job description

Overview

The Receptionist/Business Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.

Available Schedules:

Full and Part Time - must be willling to work weekends

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Support on-line customers by setting appointments.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!