Business Development Center (BDC) Representative

Oremor Automotive Group; Ontario; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Business Development Center Representative to join their dynamic team. This role involves engaging with customers, managing service inquiries, and providing exceptional administrative support. The ideal candidate will possess strong communication skills, a customer-focused attitude, and a passion for the automotive industry. With a commitment to customer satisfaction and a drive to excel, you will play a vital role in fostering relationships and ensuring a seamless service experience. Join a company that values its employees and offers competitive benefits, including health and wellness programs, paid vacations, and more.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Paid Vacation

Paid Holidays

Qualifications

• 1+ years' experience in customer service or sales.
• Strong computer skills and proficiency in Microsoft Office.
• Automotive experience is a plus.

Responsibilities

• Follow up with customers and coordinate service inquiries.
• Provide administrative assistance and manage paperwork.
• Maintain customer satisfaction and manage service appointments.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office Suite

Telephone Skills

Sales Experience

Bilingual

Education

Post-Secondary Education

Tools

Microsoft Office

Job description

Overview

TheBusiness Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, , service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!