Service BDC Representative

The Humberview Group; Old Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic and fun team at an established automotive group as a BDC Representative! In this full-time role, you will engage with customers, manage service inquiries, and convert calls into appointments. With a focus on career growth and a supportive environment, you will have the opportunity to thrive in a rewarding position. Enjoy a comprehensive benefits package, including health and dental insurance, bonuses, and exclusive perks. Your contributions will be valued, and you will play a crucial role in enhancing customer satisfaction at a leading dealership. If you are driven and enthusiastic, we want to hear from you!

Benefits

Career Growth Opportunities

Bonuses and Incentives

Comprehensive Benefits

Employee Assistance Program

Team Member Pricing on Vehicles

Discounts on Brands and Gym Memberships

Social Events

Work-Life Balance

Long Weekends Off

Mentorship from Leadership

Qualifications

• Previous customer service experience is essential.
• Excellent communication and teamwork skills are required.

Responsibilities

• Make 80-100 outbound calls daily to customers.
• Assist customers with service reminders and inquiries.
• Ensure customer satisfaction and follow up on visits.

Skills

Customer Service

Communication Skills

Call Center Experience

Computer Skills

Teamwork

Education

High School Diploma

Tools

Technology Systems

Job description

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!

Volkswagen Midtown Toronto is currently looking to add a BDC Representative to join their team in Toronto.

The Business Development Centre (BDC) Representative works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs.

The BDC Representatives help turn customer's concerns and reminders into appointments, and inbound calls into being a part of the Volkswagen Midtown Toronto business. Our BDC Representatives are a valuable asset to our dealership!

Volkswagen Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and every day.

Please note this is a full-time permanent role.

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024.
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
• Mentorship: Receive training and support from our leadership team.
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
• Social Engagement: Engage in social events like sporting gatherings and BBQs.
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Make 80-100 outbound calls each day.
• Follow up and ensure customer satisfaction with their visit.
• Assist our customers by reminding/scheduling what services are due/recommended by the manufacturer.
• Handle service reminders, campaigns, recalls, and internet opportunities.
• Follow up on customer inquiries for the service department.
• Follow up with past customers in the database.
• Other duties as required.

What We Look For:

• Previous call center experience is an asset.
• Experience in a dealership service department would be preferred.
• Must have excellent communication skills.
• Prior experience in a customer service role is required.
• Must be comfortable with computers and technology systems.
• Team-oriented individual.
• Must have the drive and desire to meet production goals and expectations.
• Works well in a team environment.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.

Apply Now