Receptionist/ Business Development Center (BDC) Representative

Ontario Hyundai; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Receptionist/BDC Representative to join their team. This role involves answering calls, greeting visitors, and managing service inquiries with a friendly demeanor. The ideal candidate will have a background in customer service or sales, showcasing excellent communication and organizational skills. You will play a crucial role in ensuring customer satisfaction and supporting the service department's operations. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a company that values its employees and offers a range of benefits to enhance your work-life balance.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Company Paid Vacation

Holidays

Community Involvement

Qualifications

• 1+ years of experience in customer service or sales preferred.
• Strong computer skills and proficiency in Microsoft Office.

Responsibilities

• Manage incoming service inquiries and coordinate service appointments.
• Provide administrative assistance and maintain customer satisfaction.
• Follow up with prospective customers and support online customers.

Skills

Customer Service

Communication Skills

Organizational Skills

Telephone Skills

Typing Skills

Bilingual

Education

Post-secondary education or training

Tools

Microsoft Office Suite

Job description

Overview

The Receptionist/Business Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.

Available Schedules:

Full and Part Time - must be willling to work weekends

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Support on-line customers by setting appointments.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!