Receptionist & Administrative Assistant — Onsite, Growth‑Ready

RPMGlobal; Northwestern Ontario; Hybrid; CAD 43,000 - 53,000; Full time

Job summary

Doane Grant Thornton in Thunder Bay seeks an Administrative Assistant [Receptionist] to manage front-desk operations, greet guests, handle calls, assist with tax form preparation, and support billing and client relationships. The role emphasizes accuracy, organization, and high customer service standards in a busy professional setting.

You will use D365 and DoaneGrant Thornton systems, perform general admin tasks, coordinate meetings, and maintain office efficiency daily onsite five days a week.

Qualifications

• 2+ years of administrative or upscale customer service experience.
• Strong MS Office Suite skills and data entry accuracy.
• Excellent written and verbal communication with attention to detail.
• Outstanding organizational and time management abilities.
• Customer-focused mindset with client service excellence.
• Able to learn and troubleshoot various computer programs.
• Knowledge of Taxprep, CaseWare or Keystone; financial statement prep is an asset.
• Ability to work under pressure, take initiative and work independently.
• Keen attention to detail and efficient, accurate work.

Responsibilities

• Open and close Reception during regular business hours.
• Greet and welcome guests in a friendly, professional manner.
• Answer software-based phone system and route calls to the appropriate unit.
• Assemble T1 personal tax returns and other Canada Revenue forms (T4s, T5s).
• Prepare letters and reports using firm templates per standards.
• Proofread and verify content before client deliverables.
• E-file as required and manage payments received.
• Maintain boardroom bookings and catering, setup and cleanup.
• Assist with meeting materials and presentations.
• Participate in training and stay current with DoaneGT software.
• Provide billing support using DoaneGrant Thornton systems.
• Use Microsoft D365 to set up new clients and manage relationships.
• Perform general admin duties: filing, copy, scan, fax.
• Handle payables coding and mail/courier management.
• Light cleaning of shared spaces and maintain office appearance.
• Submit maintenance tickets to landlord and order supplies.

Skills

MS Suite

Excellent data entry

Written & verbal communication

Organization & time management

Client service mindset

Independent & initiative

Troubleshooting software

Adaptability

Attention to detail

Tools

Taxprep

CaseWare

Keystone

Microsoft D365

Job description

Doane Grant Thornton in Thunder Bay seeks an Administrative Assistant [Receptionist] to manage front-desk operations, greet guests, handle calls, assist with tax form preparation, and support billing and client relationships. The role emphasizes accuracy, organization, and high customer service standards in a busy professional setting.

You will use D365 and DoaneGrant Thornton systems, perform general admin tasks, coordinate meetings, and maintain office efficiency daily onsite five days a week.