Receptionist / Administrative Assistant

The HGA Group; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

The HGA Group is seeking a friendly Receptionist to be the first point of contact for clients in Edmonton. The role involves greeting visitors, handling calls, and providing information while supporting general office tasks.

Requirements include a high school diploma and at least 1 year in a receptionist/administrative role; post-secondary business/office training is a plus. Strong communication and organizational skills are essential.

Qualifications

• High school diploma with a minimum of 1 year receptionist/administrative office experience.
• Post-secondary training or courses in a related field (i.e. Business or Office Administration) would be considered an asset.
• Knowledge of general office processes and multi-line telephone systems is beneficial.

Responsibilities

• Greeting visitors and callers, in person and by telephone, and assisting them to reach the correct individual.
• Maintaining a tidy reception area and ensuring necessary stationery and supplies.
• Providing accurate information to callers and walk-in visitors, and managing phone lists.

Skills

Client service

Excellent communication

Time management

Problem solving

Organizational skills

Education

High school diploma

Office Administration training

Tools

Microsoft Office

Job description

Job Purpose

Reporting to the Manager of Administration, the Receptionist is the first point of contact for clients and has a key role in ensuring clients are welcomed positively. Representing HGA with their friendly demeanor, exceptional communication skills, and problem-solving mindset will be crucial in succeeding in the Receptionist role. This position coordinates all reception activities, including answering the telephone, redirecting calls, and distributing correspondence. As required, the Receptionist will provide word processing and other administrative support services, including copying/scanning, filing, and courier/mail duties. If you are an eager to grow within a strong team of dynamic business professionals, this is the position for you!

Key Duties & Responsibilities

• Greeting visitors and callers, in person and by telephone, and assisting them to reach the correct individual
• Maintaining a tidy and presentable reception area, with all necessary stationery and office supplies
• Providing accurate general information to callers and walk-in visitors, such as office address, directions to office, fax number, website and other related information
• Preparing, updating, and distributing phone lists
• Maintaining inventory of office supplies
• Receiving courier deliveries and preparing outgoing mail and courier packages
• Redirecting all office mail in a timely manner daily
• Coordinating meetings, including room bookings and hospitality arrangements
• Preparing documents, such as meeting minutes, reports, and correspondence
• Performing data entry
• Assisting with other related clerical duties such as photocopying, faxing, and filing

Qualifications

Education and Experience:

• High school diploma with a minimum of 1 year receptionist/administrative office experience
• Post-secondary training or courses in a related field (i.e. Business or Office Administration, Accounting, or Human Resources) would be considered an asset

Skills and Knowledge:

• Knowledge of general office processes and procedures
• Knowledge of multi-line telephone systems
• Strong computer skills, including Microsoft Office

Competencies

• Focused on client service orientation
• Excellent communication skills, both verbal and written
• High degree of organization and time management
• Ability to problem solve using critical thinking, previous experience, and resources available